Monzo
FinTech
SeniorInvestigator,OperationsAnalyst,FinancialCrime(Multilingual)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Investigator, Operations Analyst, Financial Crime (Multilingual) at Monzo. Skills: Financial crime, Anti-money laundering, Risk management. Investigate financial crime cases. Make risk-based decisions”
What You'll Achieve.
Deliver brilliant customer experience; Improve tools, guidance, processes; Improve customer outcomes; Maintain high compliance standards; Maintain high risk management standards
Industry & Context.
Solving operational challenges
1 in 4 weekends, Flexible working hours, 8 weeks training
What They're Looking For.
Must Have
Fluent in English, Communicate in European language, Investigating financial crime experience, Anti-money laundering experience, Onboarding experience, Due diligence experience, Risk-related cases experience, Risk-based approach decisions
Nice to Have
Multilingual premium eligibility
What You'll Do.
Investigate financial crime cases
Make risk-based decisions
Identify suspicious activity
Provide financial crime guidance
Support operational teams
Improve processes and controls
Drive operational excellence
Identify improvement opportunities
Support operational readiness
Support change delivery
Support quality improvements
Support training initiatives
Support complex escalations
How You'll Work.
Team & Collaboration
Partnering with product teams; Partnering with risk teams; Partnering with learning teams; Partnering with quality teams; Partnering with operational teams; Collaborating across functions
Communication Scope
Clear communication
Full Job Description
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Remote (UK) | 💰 Salary starting at £31,100 (ranging up depending on experience and role level) + potential multilingual premium later on in role (£2,500) + performance related bonus + benefits ✨ ⭐Our Financial Crime Operations team At Monzo, protecting our customers and the financial system is at the heart of what we do. We're always looking to connect with talented Financial Crime professionals who are passionate about tackling money laundering, fraud, and financial crime risks while delivering a brilliant customer experience. We're building a talent pool of Senior Financial Crime Investigators and Financial Crime Operations Analysts to support future growth across our Financial Crime Operations function. If you're fluent in English and one or more European languages we'd love to hear from you. 🔑You’ll play a key role by… Investigating complex, high-risk financial crime cases, alerts, and customer activities across business accounts. Making informed risk-based decisions on customer onboarding, due diligence reviews, and ongoing account monitoring. Identifying suspicious activity and recommending appropriate escalation, including Suspicious Transaction Reports (S
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