Salesforce
Enterprise Technology & Infrastructure
SeniorInstructor
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Instructor at Salesforce. Skills: Customer Training, Salesforce Technologies, Technical Concepts. Deliver high-quality 1: Many customer training experiences. Translate complex technical concepts into clear learning moments”
What You'll Achieve.
Maintain customer satisfaction (CSAT) scores; teaching productivity metrics
Industry & Context.
What They're Looking For.
Must Have
3+ years of relevant professional experience in a technical, enablement, education, or customer-facing role, Demonstrated technical aptitude with enterprise systems, platforms, or software products, public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions, Ability to quickly learn new technologies and explain them in a structured, engaging way, Experience delivering virtual or in-person learning using collaboration platforms (e. g. , Zoom, WebEx), Comfort facilitating live demos, hands-on exercises, and interactive discussions - including troubleshooting and debugging in real time, Proven ability to manage time, adapt in real time, and perform effectively in dynamic customer environments
Nice to Have
Prior experience with Salesforce (Data Cloud, Agentforce), Background in roles such as Educator, Enablement Lead, Support Engineer, Success Manager, Solution Engineer, or Product Manager, Salesforce Certified in Data Cloud, and/or Agentforce Specialist, Experience supporting customer adoption, change management, or digital transformation initiatives
What You'll Do.
Deliver high-quality 1: Many customer training experiences
Translate complex technical concepts into clear learning moments
Serve as a trusted advisor to customers
Accelerate customer adoption of Salesforce technologies
Partner cross-functionally to improve learning experiences
Represent Salesforce at key customer and marketing events
Maintain customer satisfaction scores
Stay current on Salesforce innovations
How You'll Work.
Team & Collaboration
Partner cross-functionally with Content Development, Customer Success and Product Management teams
Communication Scope
public speaking; presentation skills; communication skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Enterprise Technology & Infrastructure Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **About Salesforce** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Join our Training team as a Senior Instructor, where education meets Customer Success. In this role, you’ll deliver engaging, high-impact training experiences that help individuals and organizations adopt Salesforce technologies with confidence and clarity. Our Instructors are more than trainers — they are trusted educators, subject matter experts, and advocates for customer success. Through live instruction, hands-on workshops, and event-based learning, you’ll guide customers from understanding to adoption,
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