SeniorimplementationEngineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Job Purpose Responsible for leading and managing complex customer facing projects and programs to assure a high quality and timely delivery of products and services with specific focus on customer satisfaction and the development of long term client relationships. Responsible for the commercial success of engagements and ensuring that revenue and margins are maintained throughout the delivery and demonstrate commercial urgency in identifying and pursuing opportunities for Extension Services and Value Added Services. This role demands timely and effective communications with internal stakeholders and at a senior level with customers across programs. Working closely with customers, managing their expectations, and ensuring that projects are successfully managed to complete within budget and time scales and are perceived as successful by clients leading to positive CSATs. Excellent stakeholder management skills with the gravitas to build long term relationships to develop revenue streams and continued success for clients. Must be highly organized, proactive, articulate, understand the larger picture and commercially aware, and able to lead and delegate effectively. Energetic, committed and enthusiastic, with the ability to prioritize and take ownership of complex situations and manage them to a successful conclusion. Support, empower, motivate and inspire others to excel in their performance and achievements, and help them to make a positive contribution to the continuous improvement of project processes. Main Responsibilities and Deliverables: Lead and manage multiple customer facing software delivery engagements working with Project Managers through initiation to closure to ensure