Metriport
Healthcare
SeniorImplementationEngineer
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“Senior Implementation Engineer at Metriport. Skills: Software implementation, Customer support, Technical expertise. Serve as primary point of contact. Conduct discovery calls”
What You'll Achieve.
Deliver value to customer
Industry & Context.
Troubleshoot issues; Debug issues; Solve problems
Daily stand-up 7:30am PST
What They're Looking For.
Must Have
3+ years software implementation support, Full-stack experience, Located in San Francisco or Bay Area
Nice to Have
Healthcare experience, HIPAA knowledge, FHIR knowledge, HIE knowledge, IHE knowledge, EHRR knowledge, NPI knowledge, TEFCA knowledge, ADT knowledge, HL7 knowledge, HEDIS knowledge, RAF knowledge, SNOMED knowledge, LOINC knowledge, ICD-10 knowledge
What You'll Do.
Serve as primary point of contact
Conduct discovery calls
Understand technical requirements
Understand success criteria
Participate in weekly syncs
Ensure value derivation
Ensure successful integration
Maintain customer relationship
Provide regular check-ins
Provide continuous support
Answer questions about product
Answer questions about integrations
Answer questions about implementation
Troubleshoot customer issues
Debug customer issues
Resolve customer issues
Manage customer requests
Manage customer issues
Assess priority of requests
Coordinate with engineering teams
Track progress of requests
Communicate resolutions to customers
Update team on customer status
Raise issues needing addressing
Discuss customer feedback
Communicate product updates
Communicate new feature releases
Participate in sprint planning
Participate in retro sessions
Participate in quarterly planning
Ensure seamless functionality
Work with customers from onboarding
Work with customers to production roll-out
Attend daily stand-up
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering team syncs; Sprint planning sessions; Retro sessions; Quarterly planning sessions
Communication Scope
Technical guidance; Customer communication
Process & Methodology
Sprint planning, Quarterly planning
Full Job Description
Senior Implementation Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. About you In a nutshell, we're looking for a Implementation Engineer with the following specific qualities: - You’re entrepreneurial-minded, with an olympian-level work ethic (nearly our entire engineering team consists of former founders). - You are confident in your ability to connect with customers and building strong partnerships while providing technical guidance - You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise and have a strong sense of ownership over your work. - You care more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature. - When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?". - You’re a hacker at heart, and have a good sense of what rules should, and shouldn’t, be broken. What you'll be doing After quickly ramping up using our comprehensive onboarding materials to get familiar with our domain, and codebase, the goal would be to get you connected wi
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