SeniorImplementationConsultant,EAM

_**Job Summary:**_ _**Job Description:**_ ## This is a remote position. You have a commitment to providing the best customer service possible and the ability work as a team to ensure the successful deployment of Trapeze EAM software solutions. You are looking for an exciting opportunity to contribute to a leading software company’s implementation strategy and grow our customer base. Travel is required (up to 50% within North America) **THE PRODUCT** Trapeze EAM is a comprehensive transit asset management software application designed for tracking the management and maintenance of all transit infrastructure for which a transit agency is responsible: rolling stock (bus, railcar, non-revenue), facilities assets (stations/shelters), track/fixed guideway (linear), maintenance of way, etc. You will be leveraging our Trapeze Enterprise Asset Management (EAM) suite of software to help Trapeze clients and their passengers in their journey. **THE POSITION** The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include: * Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers. * Analyzing customers’ business requirements and objectives to develop business processes to meet their needs. * Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project. * Working with the Project Manager to ensure we deliver within project scope, budget, and timeline. * Working with Product and Development to report product issues and communicate gaps from customer’s perspective. * Perform training, consulting, or other support for customers. * Traveling to customer sites in North America to help improve their operations with Trapeze's products and services. **Required Skills/Experience:** * Expe