Staffbase

SaaS

SeniorImplementationConsultant

CA$100–124k Toronto, Ontario, Canada Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Implementation Consultant at Staffbase. Skills: Implementation, Consulting, Client-facing, Project Management. Lead customer implementations. Manage project plan”

What You'll Achieve.

outstanding experience adopting the Staffbase platform; move their content and comms processes into Staffbase; build a foundation before and during the initial rollout; making Staffbase a part of the client’s core architecture

Industry & Context.

SaaS
Problems you'll solve

Troubleshoot and triage customer issues

What They're Looking For.

Must Have

implementing Software-as-a-Service solutions, enterprise-scale deployments, application functional expertise, business application deployment cycles, account management expertise, Project management experience, 5+ years of consulting/client-facing experience

Nice to Have

comms background

What You'll Do.

Lead customer implementations

Manage project resources

Communicate implementation status

Build product knowledge

Understand customer requirements

Apply Staffbase best practices

Apply industry best practices

Establish customer adoption

Develop best practices

Troubleshoot customer issues

Estimate new projects

Write Statements of Work

Develop plan for growth

Identify future expansion

How You'll Work.

Team & Collaboration

Work with Sales; Partner with Sales; Partner with CSMs

Communication Scope

Clearly communicate implementation status

Process & Methodology

managing the project plan, managing project resources

Full Job Description

About Staffbase We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees. Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience. We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication. We are looking for a Senior Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant or in a similar role before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase. What you’ll be doing Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs Clearly communicate implementation status, issues, risks, and effort Build and sustain in-depth product knowledge regarding our core products Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations Apply ve

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