Afaq Q Tech General Trading
Technology
SeniorImmigrationSpecialist
“Senior Immigration Specialist at Afaq Q Tech General Trading. Skills: Immigration operations, Regulatory compliance, Process enhancement. Manage all KSA case types. Ensure first response time within 24 hours”
What You'll Achieve.
Enhance customer experience; Streamline workflows; Reduce risks; Set new standards; Improve efficiency; Ensure SLA adherence; Avoid fines or penalties; Improve response times; Ensure measurable improvements
Industry & Context.
Complex challenges; Ambiguity
Occasional travel
What They're Looking For.
Must Have
Bachelor's degree or equivalent
Nice to Have
Experience managing immigration program, Managing external partners, Implementation experience, Managing teams, Fluency in Arabic
What You'll Do.
Manage all KSA case types
Ensure first response time within 24 hours
Meet PRR minimum goal of 90%
Adhere to SLA on case processing times
Ensure filing accuracy
Avoid controllable misses
Communicate with customers within SLA
Validate and handle original documents
Adhere to quality standards
Update trackers and case management system
Escalate issues disrupting immigration process
Provide inputs for process improvement
Drive process improvements
Enhance customer experience
Implement mitigation plans
Iterate on strategies
Monitor and analyze KPIs
Lead performance reviews
Develop and execute strategic plans
Drive initiatives to enhance process efficiency
Align resources with operational goals
Foster strategic partnerships
Engage with Saudi government authorities
Provide thought leadership
Champion process expertise
Provide guidance on complex cases
Respond to regulatory changes
Monitor government updates
Assess process impacts
Drive alignment across workflows
Participate in cross-functional initiatives
Conduct regular reviews with team
Build and maintain relationships
Represent KSA Immigration in discussions
Advocate for streamlined solutions
Collaborate with Talent Acquisition
How You'll Work.
Team & Collaboration
Cross-functional teams; Saudi authorities; Internal stakeholders; Country Public Policy; Global immigration policy
Communication Scope
Customer communication
Process & Methodology
Process enhancement, Operational scalability, Quality control
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