RBC
SeniorIAMSystemsSupportAnalyst-AgenticAI(GlobalSecurity)
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“Senior IAM Systems Support Analyst - Agentic AI (Global Security) at RBC. Skills: IAM, CyberArk, Agentic AI, Identity Data Fabric, Security Data Hub, Troubleshooting, API-driven integration, Security and Compliance. Provide specialized L2 support and subject matter expertise for CyberArk Agentic AI, RBC's Identity Data Fabric and Security Data Hub platforms.. Own troubleshooting, operationalization, and continuous improvement of Agentic AI capabilities.”
What You'll Achieve.
Ensuring secure, compliant, and efficient deployment of non-human identity and autonomous agent access governance.; Drive continuous improvement in MTTR for Agentic AI-related tickets.; Ensure interoperability and compliance.; Support threat detection and compliance monitoring.
Industry & Context.
Troubleshooting; Root cause analysis; Diagnosing issues; Problem-solving under pressure
What They're Looking For.
Must Have
5+ years in IAM support or operations with direct hands-on experience across CyberArk platforms (PVWA, PSM, CPM, PSM for DB, or equivalent) and a track record of resolving complex privileged access issues, Advanced skills in diagnosing issues across integrated data and IAM experience troubleshooting multi-system interactions, log analysis, workflow tracing, and systematic root cause analysis, Solid grasp of OAuth, OIDC, SAML, RBAC, and policy frameworks, with the ability to apply these concepts to non-human and AI agent identities, Comfortable interpreting API-driven integrations, JSON payloads, REST calls, and audit trails to understand and diagnose agent-to-system behavior within complex security and identity environments, Operating experience in high-compliance, security-dominated environments with understanding of Zero Trust controls, least privileged access, and regulatory requirements, Demonstrated ability to write clear runbooks, RCA documentation, and explain complex technical concepts to both technical and non-technical audiences, Ability to lead complex troubleshooting in fast-paced environments while maintaining detailed documentation and clear escalation communication
Nice to Have
Prior exposure to AI systems, automation platforms, orchestration engines, or developer-adjacent tools (CI/CD, workflow engines), Familiarity with prompt engineering concepts or how AI agents chain tools, APIs, scripts and how identity governance controls that behavior, Hands-on experience with PowerShell, Python, or similar languages to build lightweight utilities for log parsing, test automation, or operational data gathering, Experience with security information and event management or SOAR tools, with understanding of how AI agent logs and events integrate with detection and response workflows, Exposure to identity data platforms, data fabric architecture, analytics pipelines, or large-scale security data platform operations, Experience supporting interconnected security and identity platforms or complex cross-domain systems, Experience in highly regulated financial or security-critical industries with mature GRC and audit frameworks
What You'll Do.
Provide specialized L2 support and subject matter expertise for CyberArk Agentic AI
RBC's Identity Data Fabric and Security Data Hub platforms.
and continuous improvement of Agentic AI capabilities.
Deliver hands-on L2 support for complex CyberArk Agentic AI
Identity Data Fabric and Security Data Hub environment incidents.
Own incident resolution timelines and drive continuous improvement in MTTR for Agentic AI-related tickets.
Own and refine the Agentic AI support runbooks specific to CyberArk Agentic AI
Identity Data Fabric and Security Data Hub operations.
Partner with vendor product and engineering teams to log
and escalate bugs or feature gaps related to Agentic AI implementation.
Drive deployments and change activities for Agentic AI features across CyberArk Agentic AI
Identity Data Fabric and Security Data Hub.
and post-deployment monitoring of Agentic AI capabilities.
Work with security architecture and development teams to align Agentic AI policies with Zero Trust and least privilege principles.
Support identity ingestion
and governance of identity
and access telemetry within Identity Data Fabric.
Troubleshoot agent-based identity resolution and policy enforcement.
Support security analytics pipelines and data collection relevant to Agentic AI activities within Security Data Hub.
Troubleshoot agent audit trails
and anomalous behavior detection.
Act as the internal subject matter expert for Agentic AI related IAM topics.
Coach and mentor junior IAM support staff on Agentic AI concepts
troubleshooting methodologies
and secure usage patterns.
How You'll Work.
Team & Collaboration
Collaborating closely with security architecture, development teams, and external CyberArk partners.; Partner with vendor product and engineering teams.; Work with security architecture and development teams.; Collaborate with teams and stakeholders.
Communication Scope
Explain complex technical concepts to both technical and non-technical audiences; Clear escalation communication
Process & Methodology
Drive deployments and change activities.
Full Job Description
**_Job Description_** **What is the opportunity?** As the **Senior IAM Systems Support Analyst - Agentic AI** , you will provide specialized L2 support and subject matter expertise for CyberArk Agentic AI, RBC's Identity Data Fabric and Security Data Hub platforms. This role bridges advanced IAM operations with emerging AI-driven access controls, serving as the primary technical authority for agent-based identity and privileged access scenarios. You will own **troubleshooting, operationalization, and continuous improvement of Agentic AI** capabilities while mentoring junior support staff and collaborating closely with **security architecture, development teams, and external CyberArk partners**. This position is critical to ensuring secure, compliant, and efficient deployment of non-human identity and autonomous agent access governance across both platforms and the enterprise. **What will you do?** * Deliver hands-on L2 support for complex CyberArk Agentic AI, Identity Data Fabric and Security Data Hub environment incidents, including agent provisioning failures, secret rotation issues, policy violations, and agent-to-system access problems including root cause analysis for multi-system integration failures and policy enforcement gaps. * Own incident resolution timelines and drive continuous improvement in MTTR for Agentic AI-related tickets. * Own and refine the Agentic AI support runbooks specific to CyberArk Agentic AI, Identity Data Fabric and Security Data Hub operations, documenting patterns, known issues, workarounds, and escalation paths. * Partner with vendor product and engineering teams to log, triage, and escalate bugs or feature gaps related to Agentic AI implementation across both platforms. * Drive deployments and change activities for Agentic AI features across CyberArk Agentic AI , Identity Data Fabric and Security Data Hub, including agent discovery, policy rules, access workflows, and audit/logging enhancements. * Coordinate testing, validation, an
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