Amazon.com Services LLC
Human Resources, pxt
SeniorHRManager
Neural analysis suggests this role is
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“Senior HR Manager at Amazon.com Services LLC. Skills: Talent management, Employee relations, Organizational development, Strategic HR. Create HR strategies. Drive improvements in attrition”
What You'll Achieve.
Drive improvements in attrition; Drive improvements in attendance; Drive improvements in engagement; Enhance leader capabilities; Build strong teams; Drive improved performance; Drive improved employee experiences; Enhance efficiency; Enhance data accuracy; Enhance employee experience; Enhance operational efficiencies
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
Experience leading employee-focused processes, Bachelor's degree, 7+ years HR leadership experience, Experience supporting hourly employees, Proficiency in HR data analysis
Nice to Have
Master's Degree or MBA, 5+ years progressive HR leadership, Knowledge of employment law, Experience managing employee relations, Expertise in full-cycle talent management, Track record building teams, Experience leading HR in operational environments, Interpersonal skills, Ability to advance technology initiatives
What You'll Do.
Drive improvements in attrition
Drive improvements in attendance
Drive improvements in engagement
Set vision for HR team
Model behavioral expectations
Train behavioral expectations
Coach behavioral expectations
Hold teams accountable
Maintain service excellence
Partner with Business Leaders
Provide leadership coaching
Provide constructive feedback
Enhance leader capabilities
Collaborate on hiring strategies
Collaborate on retention strategies
Collaborate on development strategies
Collaborate on performance optimization
Establish partnerships with HR functions
Drive improved performance
Drive improved employee experiences
Harmonize site priorities
Align with organizational goals
Focus on diversity & inclusion
Focus on employee experience
Focus on talent management
Use data-driven insights
Lead change initiatives
Champion change initiatives
Ensure follow-through on change
Remove barriers to change
Balance automation with human judgment
Respond resourcefully to demands
Respond resourcefully to priorities
Respond resourcefully to challenges
Respond resourcefully to obstacles
Drive adoption of HR technology
Optimize HR technology solutions
Enhance data accuracy
Enhance employee experience
Lead HR team development
Develop digital fluency
Leverage analytics for decision-making
Utilize AI to streamline processes
Maintain human-centered approach
Navigate multiple priorities
Drive strategic workforce planning
Derive real-time insights
Tackle attrition challenges
Tackle attendance challenges
Tackle engagement challenges
Guide leaders through decisions
Guide leaders through change management
Analyze key performance indicators
Implement data-driven solutions
Keep pulse on workplace culture
Steer organizational initiatives
Leverage innovative HR technologies
Enhance operational efficiencies
Innovate and create impact
How You'll Work.
Team & Collaboration
Partnering with leaders; Strategic partner; Collaborate with site leadership; Collaborate with regional leadership; Partner with senior leaders
Communication Scope
Communicate effectively
Process & Methodology
Strategic workforce planning, Organizational change initiatives
Full Job Description
In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. Through the combination of employee engagement and technology, PXT empowers Amazonians whose dedication and creativity consistently deliver exceptional customer experiences. The Senior HR Manager is part of the senior leadership team, partnering with leaders at multiple levels to develop strategies, set goals, and deliver business results. You'll own the end-to-end employee experience at the site(s), championing a culture of safety, inclusion, and service. This role requires balancing automation with human insight—leveraging technology, AI, and real-time data to enhance decision-making and support transformational initiatives. You'll lead a high-performing HR team, implementing strategies across employee engagement, talent management, and organizational effectiveness. Success demands strategic thinking, attention to detail, and the ability to drive scalable solutions across sites and regions. The Senior HR Manager is a strategic, high-judgment leader responsible for delivering operational excellence and scalable PXT impact across the most complex sites. They translate enterprise people strategies into site execution, strengthen leadership capability, and drive systemic improvements in culture, performance, and risk. You will be expected to work onsite at an Amazon facility, ensuring personal connection and hands-on leadership where needed. Key job responsibilities - Own and create sustainable HR strategies that drive improvements in attrition, attendance, and engagement while setting clear vision for the HR team. Model, train, and coach behavioral expectations and hold operations and HR teams accountable for timely resolution of concerns and maintaining service excellence. - Work closely with Business Leader(s) as a strategic partner on all people-related decisions
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