Massachusetts Technology Collaborative
Healthcare
SeniorHIETechnicalAccountManager
“Senior HIE Technical Account Manager at Massachusetts Technology Collaborative. Skills: Healthcare interoperability, HIE technologies, Account management. Lead interoperability initiatives. Provide strategic consulting”
What You'll Achieve.
Promote adoption of HIE technologies; Promote optimization of HIE technologies; Promote meaningful use of HIE technologies; Strengthen provider engagement; Improve electronic information sharing
Industry & Context.
Problem-solving abilities; Troubleshoot challenges
Attend offsite meetings, Attend inter-office meetings, Travel between Boston and Westborough
What They're Looking For.
Must Have
5+ years of experience in healthcare technology, interoperability, HIE, or health IT consulting, Experience managing healthcare technology projects and client relationships, Ability to work collaboratively across technical, operational, and executive teams, Experience with CRM, project management tools, and Microsoft Office applications
Nice to Have
background in EHR and HIE implementations preferred
What You'll Do.
Lead interoperability initiatives
Provide strategic consulting
Provide technical expertise
Provide account management services
Serve as a trusted advisor
Develop relationships with healthcare organizations
Develop relationships with health systems
Develop relationships with EHR vendors
Develop relationships with interoperability vendors
Develop relationships with strategic trading partners
Serve as primary point of contact
Serve as trusted advisor for assigned organizations
Engage participants to promote adoption
Engage participants to promote optimization
Engage participants to promote meaningful use of HIE
Engage participants to promote interoperability services
Lead executive-level discussions
Lead operational discussions
Identify opportunities to expand HIE utilization
Identify opportunities to strengthen provider engagement
Identify opportunities to improve electronic information sharing
Facilitate meetings with provider organizations
Facilitate workshops with provider organizations
Facilitate webinars with provider organizations
Facilitate stakeholder sessions with provider organizations
Facilitate meetings with vendors
Facilitate workshops with vendors
Facilitate webinars with vendors
Facilitate stakeholder sessions with vendors
Facilitate meetings with cross-functional project teams
Facilitate workshops with cross-functional project teams
Facilitate webinars with cross-functional project teams
Facilitate stakeholder sessions with cross-functional project teams
Build collaborative relationships across stakeholders
Provide subject matter expertise on healthcare interoperability standards
Provide subject matter expertise on HIE technologies
Provide subject matter expertise on HL7
Provide subject matter expertise on FHIR
Provide subject matter expertise on CCD/C-CDA
Provide subject matter expertise on ENS
Provide subject matter expertise on query-based exchange
Conduct technical assessments
Conduct workflow assessments
Recommend integration strategies
Support successful technical implementations
Maintain knowledge of federal HIE priorities
Maintain knowledge of state HIE priorities
Maintain knowledge of statewide health initiatives
Promote health information exchange
Promote digital health initiatives
Provide interoperability expertise to projects
Coordinate cross-functional teams
Coordinate stakeholders
Develop project documentation
Develop workflow diagrams
Develop implementation guides
Develop presentations
Develop status reports
Maintain project activity within CRM
Maintain stakeholder communications within CRM
Maintain project activity within project management tools
Maintain stakeholder communications within project management tools
How You'll Work.
Team & Collaboration
Cross-functional teams; Provider organizations; EHR vendors; Interoperability vendors; Strategic trading partners; Clinical stakeholders; Operational stakeholders; Technical stakeholders; Executive stakeholders
Communication Scope
Executive discussions; Operational discussions; Presentations; Status reports; Verbal communication; Written communication
Process & Methodology
Project management
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