NVIDIA
Technology
SeniorHardwareProductQualityManager,PQM
“Senior Hardware Product Quality Manager, PQM at NVIDIA. Skills: Hardware Product Quality Management, Customer Quality, Problem Solving, Cross-functional Collaboration. Support NVIDIA’s datacenter hardware quality initiatives. Collaborate with internal and external customers to address their complaints”
What You'll Achieve.
address their complaints; drive effective issue resolution; Track key quality metrics; drive timely resolution; ensure operational continuity; drive problem resolution internally; root cause customer quality issues
Industry & Context.
logical approach to problem solving; 8D problem solving tools/methods; structured problem solving
What They're Looking For.
Must Have
BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience), 8+ years of demonstrated experience in electronics customer quality role, Customer interface experience critical, Quickly comprehend technical details relevant to understanding customer complaints, Excellent proficiency with 8D problem solving tools/methods, Excellent written and oral communication skills, social skills, with a logical approach to problem solving, good time management, and task prioritization, organizational and program management skills with experience coordinating across multiple engineering and business teams, Proficient using MS Office software tools, data analytical tools, and email communications
Nice to Have
Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test, Knowledge of SMT and PCBA manufacturing practices and controls, Background of electronics reliability standards at the component, board, or system level, Knowledge of server system hardware and design, development, architecture, failure analysis, or testing, Had close working relationships with customer quality teams and using structured problem solving to find solutions to their issues
What You'll Do.
Support NVIDIA’s datacenter hardware quality initiatives
Collaborate with internal and external customers to address their complaints
Develop profound technical expertise in NVIDIA’s products
Coordinate with internal teams to drive effective issue resolution
Participate in conference calls and F2F meetings related to quality weekly/monthly
Track key quality metrics with regular reporting to the quality engineering team and internal management
Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
In crisis/customer critical issue situations
quickly assimilate technical details to understand the critical elements of the issue and provide direction to the working team
Comprehend the significance of results from various technical activities and formulate responses to customers
Craft customer presentations covering statuses of root cause
preventative actions and recovery plans for complaints
Write and review 8D reports for customer consumption
Serve as an issue manager for critical incidents
coordinating across multiple engineering teams to drive timely resolution and ensure operational continuity
Constantly drive problem resolution internally by providing leadership and direction
Coordinate with internal and external engineering teams to root cause customer quality issues
How You'll Work.
Team & Collaboration
Collaborate with internal and external customers; Coordinate with internal teams; Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers; Serve as an issue manager for critical incidents, coordinating across multiple engineering teams; Coordinate with internal and external engineering teams
Communication Scope
Excellent written and oral communication skills; Craft customer presentations
Process & Methodology
organizational and program management skills with experience coordinating across multiple engineering and business teams
Applying for this Senior Hardware Product Quality Manager, PQM role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about NVIDIA?
Real rants from real employees. Read before you apply.