Nvidia
Technology
SeniorHardwareCustomerQualityEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Hardware Customer Quality Engineer at Nvidia. Skills: Hardware Customer Quality Engineering, Customer Interface, Problem Solving, Quality Metrics Tracking, Cross-functional Coordination. Establishing a working level relationship with customers. Collaborating with customers on problem resolutions/complaints”
What You'll Achieve.
Achieve continuous improvement, increasing customer satisfaction
Industry & Context.
Logical approach to problem solving; Problem solving; Root cause analysis; Risk assessment; Corrective actions; Preventative actions; Recovery plans; Using structured problem solving to find solutions
Interface with Customers, Integrators and Partners onsite at their location
What They're Looking For.
Must Have
8+ years of experience in electronics customer quality role, Customer interface experience critical, Quickly comprehend technical details relevant to understanding customer complaints, Excellent proficiency with 8D problem solving tools/methods, Excellent written and oral communication skills, Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills, Dedicated and able to work with minimum supervision, leadership skills with experience coordinating teams with multiple disciplines, Proficient using MS Office software tools, data analytical tools, and email communications
Nice to Have
Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test, Background with SMT and PCBA manufacturing practices and controls, Knowledge of electronics reliability standards at the component, board, or system level, Knowledge of server system hardware and software design, development, architecture, or testing, Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues
What You'll Do.
Establishing a working level relationship with customers
Collaborating with customers on problem resolutions/complaints
Being the voice of the customer to internal teams
Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
Track Customer quality metrics with regular reporting to the customer and internal management
Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
Quickly assimilate technical details in crisis/customer critical issue situations
Interface with Customers
Integrators and Partners onsite at their location to support problem solving and issue resolution
Craft customer presentations covering statuses of root cause
preventative actions and recovery plans for complaints
Work cross functionally among internal organizations
coordinating activities to assess product risk
drive problem solving and achieve continuous improvement
increasing customer satisfaction
How You'll Work.
Team & Collaboration
Collaborating with customers on problem resolutions/complaints; Being the voice of the customer to the internal teams; Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement; Coordinating teams with multiple disciplines; Developing close working relationships with customer quality teams
Communication Scope
Excellent written and oral communication skills; Craft customer presentations
Process & Methodology
Coordinating activities, Task prioritization
Full Job Description
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. At NVIDIA, we’re pioneering the future of technology and artificial intelligence with cutting-edge solutions that are shaping the world’s data-driven innovations. We are seeking a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams. **What you will be doing:** * Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly * Track Customer quality metrics with regular reporting to the customer and internal management * Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers * In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers * Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed * Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints * Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction **What we need to see:** * BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equival
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