Ukio
Real Estate
SeniorGuestRelations
Neural analysis suggests this role is
optimal for Mid candidates.
“Senior Guest Relations at Ukio. Skills: Guest experience, Operational performance, Portfolio management. Own the guest experience and operational performance of a defined portfolio of Ukio apartments. Manage assigned units, balancing guest satisfaction, operational reliability, and business performance”
What You'll Achieve.
Ensure fast, empathetic, and effective resolution of guest-related cases; Maintain Ukio’s high service standards; Monitor operational performance and proactively address risks; Implement improvements in guest experience and operational efficiency; Implement long-term solutions to recurring issues; Ensure seamless coordination and enhance overall service; Ensure sustainable performance
Industry & Context.
Analytical mindset with the ability to solve problems using data; Resolve complex issues
Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
What They're Looking For.
Must Have
3–5 years of experience in hospitality, operations management, property management, or customer-facing roles, Analytical mindset with the ability to solve problems using data, Proven ownership of KPIs and cross-team collaboration, Excellent communication skills in English and Spanish, Comfortable managing multiple priorities independently in dynamic environments, Empathetic, detail-oriented, and committed to delivering exceptional guest experiences, Experience with CRM or case management tools (e. g. , Zendesk, HubSpot, Salesforce)
Nice to Have
Any additional language will be a plus
What You'll Do.
Own the guest experience and operational performance of a defined portfolio of Ukio apartments
Manage assigned units
balancing guest satisfaction
operational reliability
and business performance
Make autonomous decisions that directly impact service quality
and portfolio results
Work cross-functionally to ensure high standards
resolve complex issues
and deliver on Ukio’s promise of making people feel at home anywhere
Act as the main point of contact for all guest-related cases
and effective resolution
Oversee the full guest journey - from check-in to post check-out - maintaining Ukio’s high service standards
Take full ownership of your portfolio
monitoring operational performance and proactively addressing risks
Use data and internal dashboards to analyze metrics and implement improvements in guest experience and operational efficiency
Lead post-case reviews and implement long-term solutions to recurring issues
Partner closely with internal teams (Operations
Property Management and Quality) to ensure seamless coordination and enhance overall service
Monitor and control budget and operational KPIs to ensure sustainable performance
How You'll Work.
Team & Collaboration
Work cross-functionally to ensure high standards, resolve complex issues, and deliver on Ukio’s promise of making people feel at home anywhere; Partner closely with internal teams (Operations, Sales, Property Management and Quality) to ensure seamless coordination and enhance overall service; Proven ownership of KPIs and cross-team collaboration
Communication Scope
Excellent communication skills in English and Spanish
Full Job Description
### About Ukio | We are one of the most promising startups of 2026 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, Paris and Milan. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well 🚀. Ukio's mission is to empower individuals to live where they want, when they want 🌎. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere 💥. Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets 🔥. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals🥇. ### **Our culture |** We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch. Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us? ### Role | As a Senior
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