SolarWinds
SaaS
SeniorGTMOperationsAnalyst(RevOpsAnalyst)
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“Senior GTM Operations Analyst (Rev Ops Analyst) at SolarWinds. Skills: Revenue Operations, Customer Operations, Sales Operations, CRM workflow design. Own design and governance of CRM workflows. Drive cross-functional process improvement”
What You'll Achieve.
Deliver systems and process initiatives; Meet expected business outcomes
Industry & Context.
Structured mindset; Delivery-focused mindset; Systems-thinker mindset
What They're Looking For.
Must Have
BA, BS, or equivalent degree, 5+ years of experience, Demonstrated hands-on experience designing and configuring workflows in CRM platforms, Salesforce required, Deep understanding of enterprise B2B sales lifecycle, Proven ability to translate business requirements into system design, Experience managing projects across global, cross-functional teams, Project management certification, Excellent verbal and written communication skills, Confident presenting to senior stakeholders, Organisational skills with ability to manage competing priorities
Nice to Have
Experience with JIRA for project tracking, Project management certification—PMP, PRINCE2 Foundation
What You'll Do.
Own design and governance of CRM workflows
Drive cross-functional process improvement
Manage delivery of complex
multi-stakeholder initiatives
Translate business requirements into CRM workflow design
Lead projects from initiation through go-live
Serve as operational bridge between Revenue Operations
Prepare training materials and process documentation
Close projects by validating delivered solutions
Conduct post-implementation reviews
How You'll Work.
Team & Collaboration
Cross-functional teams; Global teams; Multiple time zones
Communication Scope
Verbal communication; Written communication; Presenting to senior stakeholders; Driving decisions
Process & Methodology
Project management, Initiation, Go-live, Delivery
Full Job Description
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Overview SolarWinds is undergoing a significant transformation of our go-to-market motion—converting our installed base to subscription licensing and expanding our Observability, Service Management, and Database portfolio across a global customer base. As we scale, the need for disciplined, well-designed systems and operational processes has never been greater. We are growing our GTM Technology team to support this transformation, and we are looking for a Senior Revenue Operations Specialist who brings deep expertise in Revenue Operations, Customer Operations, or Sales Operations. This person will own the design and governance of CRM workflows, drive cross-functional process improvement, and manage the delivery of complex, multi-stakeholder initiatives across our global Sales, Support, Customer Success, and Services functions. Position Summary As a Senior Revenue Operations Specialist, you will be embedded in the GTM Technology team and responsible for the end-to-end delivery of systems and process initiatives that support SolarWinds' customer-facing operations. You will translate business requirements into
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