WNS Global Services
Banking and Financial Services
SeniorGroupManager-Operations
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Group Manager - Operations at WNS Global Services. Skills: Financial Crimes, AML, KYC, Investigations. Manage large teams. Hold accountability of Engagement Delivery”
What You'll Achieve.
Maintain 100% accuracy; Maintain error-free work; Meet SLA commitments; Complete volumes by end of day; Meet quality as specified
Industry & Context.
24/7 environment, Weekend working
What They're Looking For.
Must Have
10-14 years experience, FinCrime experience, Banking clients handling, PEP Screening experience, Negative News Screening experience, KYC experience, SOF experience, ML experience, CDD experience, EDD experience, Sanctions experience, Fraud Investigations experience, Financial Crime Policies knowledge, Basic banking terminologies knowledge, Onboarding experience, Compliance experience, AML experience, TM experience, Managing people and teams, MS Office tools proficiency, Reporting proficiency, Banking regulations adherence, Follow banking guidelines, Maintain tick lists, Meet SLA commitments, Manage workflow efficiently, Escalate identified risk, Implement mitigating actions, Maintain effective communication, Identify risk and nature of issues, Escalate identified risks, Review staff job functions, Maintain professionalism, Support team to deliver service excellence, Deliver assigned tasks, Complete volumes by end of day, Meet quality as specified
Nice to Have
ACAMS certification, CFCS certification, ICA certification, CFE certification, Financial Crimes certifications, CDD experience, EDD experience, Due Diligence experience, Investigations experience, PEP Screening experience, Negative News Screening experience, AML experience, TM experience, KYC experience
What You'll Do.
Hold accountability of Engagement Delivery
Handle Banking clients
Accurate periodic Reporting
End to End Stake Holder management
Manage people and teams
Follow banking regulations
Follow banking guidelines
Liaise with regulatory
Liaise with banking regulation
Manage workflow efficiently
Ensure escalation of identified risk
Suggest mitigating actions
Implement mitigating actions
Maintain effective communication
Identify risk and nature of issues
Escalate identified risks
Review staff job functions
Ensure staff awareness of process
Facilitate job rotation
Maintain professionalism
Maintain effective communication with colleagues
Support team to deliver service excellence
Ensure staff deliver tasks
Provide on the job training
Provide technical training
Provide soft skill training
Ensure all volumes are completed
Maintain 100% accuracy
Maintain error-free work
How You'll Work.
Team & Collaboration
Internal customers; External customers; Colleagues within Unit; Other Departments
Communication Scope
Effective communication
Full Job Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Manage large teams and hold accountability of Engagement Delivery● Primarily should have FinCrime experience and handling Banking clients● Accurate periodic Reporting & drive governance● End to End Stake Holder management ● Detailed Knowledge of PEP Screening/Negative News Screening/KYC/SOF/ML/CDD/EDD/Sanctions/Fraud Investigations● Understanding of Financial Crime Policies and Documentations, knowledge on basic banking terminologies, Onboarding/Compliance/AML/TM/KYC experience● Prior experience into managing people and teams across a 24/7 operation● Fundamental understanding of MS Office tools & Reporting● Assist in management of the work flow on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestion for front & back office support to all departments ● In line with set KPI and performance objective maintain 100% accuracy and error-free work● ACAMS/CFCS/ICA/CFE Certification or any other Financial Crime certifications, desirable Reporting To: General Manager● Overall experience of 10-14 years into Financial Crimes/CDD/EDD/Due Diligence/Investigations PEP Screening/Negative News S
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