WNS Global Services
Banking and Financial Services
SeniorGroupManager-Operations
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Group Manager - Operations at WNS Global Services. Skills: Financial Crimes, Due Diligence, Investigations, AML, KYC. Manage large teams. Hold accountability of Engagement Delivery”
What You'll Achieve.
Maintain 100% accuracy; Error-free work; Meet commitments according to SLA’s; Complete all volumes by end of day; 100% of the target volume; As Specified by Client quality
Industry & Context.
Risk assessment; Mitigating actions; Mitigating controls
24/7 environment, Weekend working
What They're Looking For.
Must Have
FinCrime experience, Handling Banking clients, Prior experience managing people, Experience managing teams across 24/7 operation, Fundamental understanding of MS Office tools, Follow banking regulations & guidelines, Liaise with regulatory, legal and banking regulation, Maintain daily, weekly and monthly tick lists, Meet commitments according to Service Level Agreement (SLA’s), Carry out activities as per agreed SLAs, Manage workflow efficiently with available resources, Escalate identified risk, Suggest and implement mitigating actions and controls, Maintain timely and effective communication, Protect reputation of financial institution, Identify risk and nature of issues, Escalate identified risks to Supervisor / Line Manager / Department Head, Review periodically staff job functions, Ensure staff aware of all processes, Maintain professionalism and effective communication with colleagues, Adhere to individual duties and responsibilities, Support team to deliver service excellence, Ensure staff deliver assigned tasks, Complete all volumes by end of day, 100% of the target volume, As Specified by Client quality
Nice to Have
ACAMS/CFCS/ICA/CFE Certification, Financial Crime certifications, Overall experience of 10-14 years into Financial Crimes/CDD/EDD/Due Diligence/Investigations PEP Screening/Negative News Screening/AML/TM/KYC
What You'll Do.
Hold accountability of Engagement Delivery
Assist in management of the work flow
Provide improvement suggestion for front & back office
Maintain 100% accuracy and error-free work
Follow banking regulations & guidelines
Liaise with regulatory
legal and banking regulation
Effectively maintain daily
weekly and monthly tick lists
Meet commitments according to Service Level Agreement (SLA’s)
Carry out activities as per agreed SLAs
Manage workflow efficiently with available resources
Escalate any identified risk
Suggest and implement mitigating actions and controls
Maintain timely and effective communication with customers
Protect reputation of financial institution
Identify risk and nature of issues
Escalate identified risks to Supervisor / Line Manager
Design mitigating factors
Review periodically staff job functions
Ensure staff aware of all processes
Facilitate job rotation
Maintain professionalism and effective communication with colleagues
Adhere to individual duties and responsibilities
Support team to deliver service excellence
Ensure staff deliver assigned tasks
Provide on the job training
Provide technical skill training
Provide soft skill training
Complete all volumes by end of day
Complete 100% of the target volume
Achieve specified quality
How You'll Work.
Team & Collaboration
Internal customers; External customers; Colleagues within the Unit; All other Departments
Communication Scope
Effective communication
Full Job Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Manage large teams and hold accountability of Engagement Delivery● Primarily should have FinCrime experience and handling Banking clients● Accurate periodic Reporting & drive governance● End to End Stake Holder management ● Detailed Knowledge of PEP Screening/Negative News Screening/KYC/SOF/ML/CDD/EDD/Sanctions/Fraud Investigations● Understanding of Financial Crime Policies and Documentations, knowledge on basic banking terminologies, Onboarding/Compliance/AML/TM/KYC experience● Prior experience into managing people and teams across a 24/7 operation● Fundamental understanding of MS Office tools & Reporting● Assist in management of the work flow on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestion for front & back office support to all departments ● In line with set KPI and performance objective maintain 100% accuracy and error-free work● ACAMS/CFCS/ICA/CFE Certification or any other Financial Crime certifications, desirable Reporting To: General Manager● Overall experience of 10-14 years into Financial Crimes/CDD/EDD/Due Diligence/Investigations PEP Screening/Negative News S
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