WNS Global Services
Outsourcing/Offshoring
SeniorGroupManagerOperati
“Senior Group Manager - Operati at WNS Global Services. Skills: Leadership, Change management, Commercial acumen. Lead a team of operational leaders. Deliver contractual and commercial performance”
What You'll Achieve.
deliver excellent customer experience; deliver sustainable outcomes and a differentiated impact
Industry & Context.
What They're Looking For.
Must Have
Matric, 5 years’ experience as senior operations manager, Experience in a contact centerPO environment
What You'll Do.
Lead a team of operational leaders
Deliver contractual and commercial performance
Create a high-performing
Build excellent relationships both internally and externally
Ensure compliance to all relevant process and regulatory standards
Control and minimise costs
Drive continuous improvement and create value
How You'll Work.
Team & Collaboration
Build excellent relationships both internally and externally at all levels
Communication Scope
customer & client facing
Process & Methodology
designing, implementing & tracking a portfolio of improvement projects
Applying for this Senior Group Manager - Operati role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about WNS Global Services?
Real rants from real employees. Read before you apply.