Miratech
Information Technology And Services
SeniorGenesysCloudPSConsultant
“Senior Genesys Cloud PS Consultant at Miratech. Skills: Genesys Cloud, Contact center solutions, Routing, IVR. Act as technical point of contact. Provide consultancy on Genesys solutions”
Industry & Context.
Combine technical and business challenges
What They're Looking For.
Must Have
5+ years contact center experience, 3+ years Genesys Cloud experience, Develop and manage routing/IVR workflows, Infrastructure planning, operations, design, System lifecycle management, Understanding of business processes, Understanding of SIP infrastructure, Understanding of SIP protocol, Understanding of Session Border Controllers, Understanding of load balancing solutions
What You'll Do.
Act as technical point of contact
Provide consultancy on Genesys solutions
Design end-to-end technical solutions
Deliver Genesys Cloud solutions
Conduct technical workshops
Capture technical requirements
Author technical design specifications
Obtain sign-off for specifications
Perform in-depth analysis
Derive effective solutions
Establish technical architecture
Maintain technical architecture
Implement new technologies
Modify Genesys system configurations
Lead technology deployments
Serve as primary contact for Genesys systems
Liaise with external vendors
Contribute to system switchover
How You'll Work.
Team & Collaboration
Internal business teams; External vendors
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