Flexera
SaaS
SeniorGainsightAdministrator
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“Senior Gainsight Administrator at Flexera. Skills: Gainsight administration, Configuration, Automation, Integrations, Reporting. Own and operate our Gainsight platform as a core system supporting Customer Success, retention, and growth. End‑to‑end Gainsight administration, including configuration, automation, integrations, and reporting”
What You'll Achieve.
Gainsight operates as a trusted system of record for Customer Success; CSMs and leaders rely on Gainsight for prioritization and decision‑making; CS workflows are automated, consistent, and scalable; Cross‑functional teams view Gainsight as a strategic platform
Industry & Context.
What They're Looking For.
Must Have
5+ years in Customer Success Operations, Systems Administration, or RevOps, 3+ years of hands‑on Gainsight administration experience, Rules Engine expertise, C360 and Scorecards expertise, CTAs, Playbooks, and Success Plans expertise, Gainsight reporting and dashboards expertise, Solid understanding of Salesforce data models and integrations, Proven ability to manage complex, scaled CS workflows, Clear communicator with documentation discipline
Nice to Have
Gainsight PX, Power Automate, API experience (REST APIs, JSON, authentication concepts), Experience supporting Digital CS / Tech‑Touch motions, Experience working with NPS / CSAT survey data, Prior ownership of Gainsight in a mid‑to‑large SaaS environment
What You'll Do.
Own and operate our Gainsight platform as a core system supporting Customer Success
End‑to‑end Gainsight administration
including configuration
Maintain platform reliability
and configuration standards
and reporting structure
Define and enforce governance
and admin best practices
and maintain Rules Engine jobs
Success Plans and lifecycle frameworks
Automated Programs and triggers
Translate CS engagement models into scalable system automation
Continuously reduce manual effort and improve CSM efficiency
Develop and maintain dashboards and reports for CS leadership and executives
CSMs and Digital CS teams
Support insights across health
Ensure reporting accuracy
Partner with Salesforce admins and IT on Gainsight Salesforce integration
and resolve sync and Rules Engine failures
Manage schema changes
Support ingestion of data from external systems
How You'll Work.
Team & Collaboration
Partner closely with CS, Operations, IT, and Product; Serve as a trusted systems partner to Customer Success, CS Operations, Product, Marketing, IT / Data teams; Partner with Salesforce admins and IT on Gainsight Salesforce integration
Communication Scope
Clear communicator
Full Job Description
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. We’re transforming the software industry. We’re Flexera. With **more than 50,000 customers** across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why **we’re consistently recognized by Gartner, Forrester and IDC** as a category leader in the marketplace. Learn more at **flexera.com** We are seeking a **Senior Gainsight Administrator** to own and operate our Gainsight platform as a core system supporting Customer Success, retention, and growth. This role is responsible for **end‑to‑end Gainsight administration** , including configuration, automation, integrations, and reporting. The ideal candidate brings deep Gainsight expertise, strong systems thinking, and the ability to partner closely with CS, Operations, IT, and Product. This is a hands‑on role with accountability for scalability, data quality, and day‑to‑day reliability of the Gainsight ecosystem. ## Responsibilities ### Gainsight Platform Ownership * Act as the **primary owner and administrator** for Gainsight (CS Edition) * Maintain platform reliability, data integrity, and configuration standards * Own C360 layouts, scorecards, health models, timelines, and reporting structure * Define and enforce governance, document
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