SeniorFXRelationshipManager-ShippingIntermediaries

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Senior FX Relationship Manager - Shipping Intermediaries Ebury London - office based We are looking for a senior team member under our Partnerships vertical based in our London office, who is already familiar with FX transactions, has a strong customer service mindset, and can manage high volumes of payment requests to our Shipping Intermediary Clients across the globe. What you’ll do Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments. Execution of FX trades with multiple liquidity providers, using various different trading platforms. Handle a high volume of incoming requests via phone and email tickets from the partner. Gain an in-depth understanding of the processes within all departments including screening, operations, reconciliation, compliance, treasury and tech Build and maintain strong relationships with both our Maritime partners and our internal departments. Assist partners in growing their existing businesses through your Ebury product knowledge Act as a team leader, manage and mentor our Partner Relationship Associates within the Maritime / Shipping vertical Experience Fluent in English Degree level education preferred Strong mathematical/analytical/legal background Strong interpersonal skills Previous customer service experience would be advantageous Proven FX knowledge - client facing and operational FX experience Proven experience in finance / FX industry in a sales / mid-office role Competencies and Cha