SeniorFull-StackAIEngineer

Who is HelloKindred? HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands. Anticipated Contract End Date/Length: November 30, 2026. Work Set Up: Hybrid (3 days per week in office) Clearance required: BPSS Our client in the Information Technology and Services industry is looking for a Senior Full-Stack AI Engineer to build and support an end-to-end AI-enabled helpdesk platform across web UI, APIs, agent orchestration, and enterprise workflow automation environments. This role will combine full-stack software engineering expertise with AI-driven workflow development to deliver scalable, secure, and enterprise-grade support solutions. The successful candidate will contribute across frontend, backend, API, and AI orchestration layers while supporting enterprise integrations, workflow automation, and production-grade application delivery within a highly collaborative engineering environment. What you will do: * Design and build user-facing applications for employees, support agents, and administrators. * Develop frontend, backend, and API layers supporting chat, ticket submission, status tracking, and escalation workflows. * Build LLM and agent-based workflows to automate repetitive IT helpdesk activities including password resets, account unlocks, software access requests, and knowledge-based troubleshooting. * Integrate solutions with ticketing, identity, collaboration, and ITSM platforms. * Implement prompt flows, guardrails, fallback logic, and human handoff mechanisms suitable for enterprise environments. * Own feature delivery activities from solution design through deployment and production support. * Develop and maintain REST APIs, workflow services, an