Formlabs
SeniorFulfillmentCoordinator
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“Senior Fulfillment Coordinator at Formlabs. Skills: Fulfillment operations, 3PL management, Logistics analytics, Cost optimization. Lead regional outbound operations. Oversee daily fulfillment lifecycle”
What You'll Achieve.
Ensure 3PL partners meet strict SLAs; Reduce Cost per Order; Track OTIF; Track shipping margin leakage; Reduce reshipment costs; Optimize tax compliance; Optimize customer transit times
Industry & Context.
Solve complex operational problems; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in Supply Chain, Finance, Business Analytics, or related field, Progressive experience in E-commerce fulfillment, 3PL management, or outbound logistics, Financial acumen with proven experience managing logistics budgets, Proven experience conducting freight bill audits, Proven experience performing cost-benefit analyses, Exceptional analytical skills, Data-driven mindset, Ability to navigate ERP/WMS data, Ability to translate spreadsheets into strategic narratives, Excellent communication skills, Excellent stakeholder management skills, Proven ability to solve complex operational problems, Relentless focus on customer experience, Relentless focus on organizational profitability
Nice to Have
Advanced proficiency in Excel (Power Query/VBA), Advanced proficiency in SQL for independent data extraction and reporting, Experience with Shopify's back-end fulfillment logic, Experience with Shopify's integration with global 3PL networks, Familiarity with Total Landed Cost modeling, Familiarity with international VAT/Tax implications on regional fulfillment
What You'll Do.
Lead regional outbound operations
Oversee daily fulfillment lifecycle
Ensure 3PL partners meet SLAs
Oversee regional fulfillment budgets
Oversee outbound shipping budgets
Identify opportunities to reduce Cost per Order
Execute opportunities to reduce Cost per Order
Direct fulfillment analytics
Partner with Data/Systems team
Build dashboards tracking key performance drivers
Maintain dashboards tracking key performance drivers
Collaborate on new product launches
Collaborate on seasonal surges
Model fulfillment costs
Ensure regional infrastructure is prepared
Drive evolution of outbound routing guides
Prioritize cost-effective carrier selection
Integrate exception data into continuous improvement
Integrate recovery data into continuous improvement
Analyze failed delivery trends
Identify root causes of failed deliveries
Implement corrective actions
Reduce reshipment costs
Mentor junior coordinators
Coach team on using logistics data
Justify operational changes
Negotiate with regional vendors
Lead strategy for regional reverse logistics
Lead strategy for cross-border distribution
Optimize tax compliance
Optimize customer transit times
How You'll Work.
Team & Collaboration
Partnering with Data/Systems team; Collaborate on new product launches; Collaborate on seasonal surges
Communication Scope
Stakeholder management; Translate spreadsheets to narratives
Full Job Description
About Formlabs: Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before. We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us. Your Impact: Formlabs is a team of hands-on builders reinventing how the world makes physical things. As a Senior Fulfillment Coordinator, you are the guardian of that customer experience. You will oversee our regional 3PL partners, ensuring our outbound engine is both high-velocity and cost-effective. You’ll go beyond daily coordination to own the analytics of our fulfillment spend—identifying margin leakage and optimizing our carrier networks. If you are a data-driven professional who wants to sit at the intersection of operational excellence and financial performance, help us deliver the future of fabrication. What You’ll Do: Lead regional outbound operations by overseeing the daily fulfillment lifecycle, ensuring 3PL partners meet strict SLAs for order processing, packaging quality, and carrier handoffs. Oversee regional fulfillment and outbound shipping budgets, identifying and executing on opportunities to reduce "Cost per Order" through zone skipping, carrier diversification, and packaging optimization. Direct fulfillment analytics by partnering with the Data/Systems team to build and maintain dashboards tracking key performance drivers, including OTIF (On-Time In-Full) and shipping margin leakage. Collaborate on new product launches and seasonal surges, modeling fulfillment costs and ensuring regional infrastructure is prep
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