Company
Financial Services
SeniorFinancialPlanningSupervisor
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Financial Planning Supervisor. Skills: Financial Planning, Supervision, Risk and controls, Regulatory compliance. Maintain client information. Manage contracts and agreements”
Industry & Context.
Problem-solving; Analytical thought; Interpretative thinking; Research
What They're Looking For.
Must Have
Level 4 qualification in Financial Planning, Supervising and managing advisers experience, Written and verbal communication skills, Structured approach to planning, Problem-solving skills, Organization skills, In-depth knowledge of regulator guidance, Training & Competence Scheme knowledge, Personal CPD maintenance, Team CPD maintenance, Extensive experience in financial services, Retail regulated products experience, Ability to coach teams, Ability to manage teams
Nice to Have
Supervisory experience across UK market, Educated to degree level or above, Establish and sustain clear operational process
What You'll Do.
Maintain client information
Manage contracts and agreements
Prepare presentations
Coordinate schedules for relationship managers
Coordinate schedules for clients
Manage expense reports
Handle routine requests
Gather information on market trends
Gather information on competitor offerings
Gather information on industry news
Prepare reports on portfolio performance
Provide insights for portfolio adjustments
Provide insights for client recommendations
Manage inbound communication
Manage outbound communication
Relay important information
Respond to client inquiries
Support relationship managers with planning
Support relationship managers with tracking
Support relationship managers with execution
Manage timelines for client projects
Manage resources for client projects
Summarize client portfolios
Communicate updates to relationship manager
Communicate opportunities to relationship manager
Support clients with deposits
Support clients with withdrawals
Support clients with transfers
Support clients with bill payments
Support clients with mobile app
Update client personal information
Update client contact details
Update client account preferences
Guide new customers through account opening
Explain account terms and conditions
Set up other services
Resolve customer concerns
Resolve customer inquiries
Maintain confidentiality of client data
Maintain security of client data
Follow data security protocols
Follow ethical practices
Make recommendations for change
Deliver continuous improvements
Escalate breaches of policies
Escalate breaches of procedures
Define jobs and responsibilities
Plan department's future needs
Plan department's operations
Counsel employees on performance
Contribute to employee pay decisions
Contribute to employee pay changes
Influence department operations
Align with strategic priorities
Align with tactical priorities
Balance short term goals
Balance long term goals
Ensure budgets meet corporate requirements
Ensure schedules meet corporate requirements
Demonstrate leadership behaviours
Create environment for colleagues to thrive
Deliver to excellent standard
Guide technical direction
Lead collaborative assignments
Lead multi-year assignments
Guide team members through assignments
Identify need for other specialisation
Train less experienced specialists
Coach less experienced specialists
Provide information affecting long term profits
Provide information affecting organisational risks
Provide information affecting strategic decisions
Advise key stakeholders
Advise functional leadership teams
Advise senior management
Contribute to achieving business goals
Collaborate with business aligned support areas
Keep up to speed with business activity
Keep up to speed with business strategies
Create solutions based on analytical thought
Compare complex alternatives
Select complex alternatives
Perform in-depth analysis
Develop innovative solutions
Adopt outcomes of research
Include outcomes of research
Build trusting relationships
Maintain trusting relationships
Maintain partnerships
Use influencing skills
Use negotiating skills
Supervise Wealth Planners
Supervise Wealth Managers
Coach Wealth Planners
Coach Wealth Managers
Provide SME expertise
Instil risk and controls culture
Role model Barclays Mindset
Role model Barclays Values
Supervise regulated activities
Provide overall support to business head
Foster a culture of compliance
Ensure regulations are observed
Embed processes for employees to escalate problems
How You'll Work.
Team & Collaboration
Relationship managers; Clients; Functional leadership teams; Senior management; Business aligned support areas; Internal stakeholders; External stakeholders; Wealth Planners; Wealth Managers
Communication Scope
Written communication; Verbal communication; Stakeholder engagement; Inbound communication; Outbound communication; Relaying information; Responding to inquiries; Communicating updates; Communicating opportunities
Process & Methodology
Planning, Tracking, Execution, Timeline management, Resource management
Full Job Description
# **Job Description** **Purpose of the role** To assist relationship managers to effectively manage their client portfolios and optimise the client experience. **Accountabilities** * Maintenance of client information, management of contracts and agreements, and preparation of reports, presentations, and other materials. * Coordination of schedules for relationship managers and clients, ensuring efficient time management and smooth communication. * Processing of transactions, management of expense reports, and routine requests to free up the relationship manager's time for strategic activities. * Information gathering on relevant market trends, competitor offerings, and industry news to support the relationship manager in providing informed advice and tailored solutions. * Analysis of client data, preparation of reports on portfolio performance, and provision of insights to inform portfolio adjustments and client recommendations. * Management of inbound and outbound communication through phone, email, and other channels, relaying important information and response to client inquiries. * Provision of support to relationship managers with planning, tracking and the execution of complex client projects by managing timelines and resources, identifying potential issues, summarising client portfolios and proactively communicating updates and opportunities to the relationship manager. * Support to clients with everyday product and services tasks such as deposits, withdrawals, transfers, bill payments, mobile app support as well as updating personal information, contact details and account preferences. * Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services. * Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees. * Maintenance of confidentiality and security of client
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