SeniorFinancialAnalyst

Amazon seeks a highly effective Senior Financial Analyst to join the Amazon Customer Service Financial Planning & Analysis (FP&A) team to play a key role in business support. Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer signals to eliminate upstream defects. In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams at Amazon. Amazon Customer Service is focused on materially improving the customer experience while simplifying business operations. This transformation requires making step changes in how we serve customers, thinking differently about legacy approaches that no longer serve us, running fast with a sense of urgency, and intensifying focus on critical topics that will deliver the most material improvements to customer experience. As a member of this team, you will leverage analytical, technical, and communication skills to drive worldwide projects, engineer ad-hoc financial analyses, support business planning, and implement ideas for process improvement. The ideal candidate will have a growth mindset, be comfortable with healthy respectful debate, and be skilled at earning trust across both finance and business teams. Key job responsibilities • Maintain and improve financial processes to ensure data integrity, efficient analyses, and insightful analysis • Collaborate with key stakeholders worldwide to drive global standardization of metric and reporting definitions • Manage and develop scalable financial tools that align and simplify monthly business reviews, annual planning, and forecasting processes • Sourcing, analyzing, and reporting quantitative data; perform ad-hoc analyses About the team Amazon Customer Service Finance is part of the WW Amazon Stores Finance organ