The Nielsen Company
Media
SeniorFieldTechnicianI
“Senior Field Technician I at The Nielsen Company. Skills: Customer Success, Technical Support, Panelist Management. Install metering platforms. Maintain metering platforms”
What You'll Achieve.
Deliver extraordinary results; Ensure optimum performance results
Industry & Context.
Troubleshooting; Problem solving
Three set days in office, Quiet workspace, Distraction-free workspace, Extended calls, Back to back calls, Rotational working, Physical demands, Prolonged periods sitting
What They're Looking For.
Must Have
1 to 2 years of relevant experience, Degree / finished 4-year course or equivalent experience w/ Technology based role, Basic knowledge of computer networking, 80 Mbps upload, 10 Mbps download internet connectivity
Nice to Have
Supporting US Geography, Mandatory 4 weeks training
What You'll Do.
Install metering platforms
Maintain metering platforms
Investigate household performance issues
Resolve household performance issues
Remotely diagnose equipment
Remotely troubleshoot data
Take corrective action
Retrieve audience data
Communicate with panelists
Educate panel members
Protect sample integrity
Ensure equipment usage
Maintain cooperation of panel members
Shift focus between assignments
Find work during downtime
How You'll Work.
Team & Collaboration
Dynamic team
Communication Scope
Phone communication; Email communication; Text communication; Video communication; Chat communication
Applying for this Senior Field Technician I role?
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