KONE
elevator and escalator
SeniorFieldSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Field Support Engineer at KONE. Skills: Field Support, Installation Engineer, Technical Support. Provide remote or on-site technical support. Provide support for digital, APF, software and BIM issues”
Industry & Context.
technical support for installation issue; troubleshooting; list issues which require corrective actions; forward corrective actions; problem site learning
site visits, global Field Support roles only, site visits, installation, lift operations
What They're Looking For.
Must Have
Bachelor degree in Electrical/Electronics Engineering, Minimum of 5 years of experience in commissioning activities, Excellent verbal and written communication skills in English, interpersonal skills with the ability to collaborate effectively within a team environment, Excellent organizational and communication abilities, with attention to detail and follow-up skills
Nice to Have
preferably with KONE products, Hands-on experience with APF (Advanced People Flow), DCS, E-Link systems, troubleshooting, and site coordination activities is highly preferred, practical field exposure and in-depth commissioning knowledge are essential
What You'll Do.
Provide remote or on-site technical support
Provide support for digital
software and BIM issues
Provide technical support for customer specifications
Piloting and implementing new product and solution
Train local Trainersployees
Deliver scheduled training sessions
Create quality reports after site visits
List all helpdesk issues
Forward corrective actions
Ensure all learning from problem site is gained
Ensure each installation follows global processes
Follow safety procedures and rules
Report safety concerns
Stop installation or lift operations if safety violation
Setting targets for team members
Conducting PDP’s and IDP’s
Drive competence development in the team
Inform about skill gaps in the team
Facilitate information sharing
Monitor and lead team performance
Review daily priorities in the team
How You'll Work.
Team & Collaboration
collaborate effectively within a team environment; Co-operate with and provide expertise to global and local training centers; creates collaborative working environment; Allocate daily work together with Technical Field Support Manager; Drive competence development in the team; Facilitate information sharing
Communication Scope
Excellent verbal and written communication skills in English; Excellent organizational and communication abilities
Process & Methodology
plans, directs and coordinates the activities of designated projects, ensure that project objectives are accomplished within the agreed schedule and budget
Full Job Description
_As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. We believe in improving performance through inspiring, engaging and developing our people. Personal growth is strongly supported and there are significant opportunities for career development. Joining us means you will be part of a global network of people, working in a culture that fosters innovation and empowers you to make a difference. **Why this role?**_ We are embarking upon an exciting growth phase and as such we have an exciting opportunities for you to join our team in KONE Egypt, as **Installation Engineer** to be based in Cairo or Canal or Upper Egypt. This role manages the interface with all key stakeholders during the project. He/she plans, directs and coordinates the activities of designated projects to ensure that project objectives are accomplished within the agreed schedule and budget, using approved KONE methodologies and tools. **_What will you be doing?_** Remote and site support services for Front Lines and Supply Operations * Provide remote or on-site technical support for installation issue * Provide support also in digital, APF, software and BIM related issues * Provide technical support to ensure customer specification requirements * Product development – applicable for global Field Support roles only * Product development matrix audit points * Piloting and implementing new product and solution * Training: * Train local Trainers/employees during site visits and/or deliver scheduled training sessions * Co-operate with and provide expertise to global and local training centers in training course * * Quality: * Create quality reports after site visits and list issues which require corrective actions * List all helpdesk issues and forward corrective actions according to KONE process requirements. * Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for ind
Applying for this Senior Field Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about KONE?
Real rants from real employees. Read before you apply.