SeniorFieldServiceEngineer/Manager

### Skeleton is looking for a driven and experienced Senior Field Service Engineer / Manager to join our Advanced Engineering team in Lappeenranta. Would you like to play a key role in ensuring the quality of our products and customer satisfaction while also developing our field service operations? We are now looking for a Senior Field Service Engineer / Manager to take ownership of complex fault analysis, repairs, testing, and to drive continuous improvement of our service processes. Responsibilities \- On-site work at customer locations: advanced fault analysis, repairs, and system-level testing \- Analysis and repair of returned products at your own workstation in Lappeenranta \- Taking ownership of the most complex technical issues and root cause analysis \- Supporting customers in optimizing product performance and resolving critical cases \- Developing and maintaining working methods at service workstations \- Driving continuous improvement of service processes, tools, and documentation \- Receiving fault reports and documenting findings (e.g. 8D reports) \- Establishing, maintaining, and analysing the field failure register \- Feeding back field data to R&D and product development teams \- Acting as a technical lead and mentor for other Service Engineers \- Supporting resource planning and coordination of service activities \- Driving best practices across field service operations \- Providing remote support to customers when needed \- Acting as a key technical contact for demanding customer cases \- Participating in other tasks such as urgent testing cases or handling returns **Requirements** * Educational background in electrical engineering (B.Sc. or M.Sc.), automation engineering also applicable * Strong experience in testing, fault analysis, and repair of electrical devices * Several years of relevant experience in field service or technical support * Fluent English and Finnish language skills * Ability to work independently and take ownership * Strong c