Quantum-Si
SeniorFieldApplicationScientist
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“Senior Field Application Scientist at Quantum-Si. Skills: Technical Expertise, Customer Onboarding and Training, Technical Customer Support, Marketing support. Support sales and customers as the technical product and application expert. Master protocols, applications, and troubleshooting for all QSI products”
Industry & Context.
Troubleshoot instrument, software, kit, or application problems; Identify customer needs and/or problems, and understand how to provide solutions
This position will require travel not to exceed 75% (3 weeks per month), Scheduling of site visits will be your responsibility and is subject to approval by FAS manager
What They're Looking For.
Must Have
4-year bachelor’s degree in life sciences, biology, or related field, Prior employment in similar technical support role required OR combination of lab experience with technical support component, Must have experience in proteomics, protein biology, or mass spectrometry, Theoretical or technical background in one or all of the following: Cell Biology, Biochemistry, NGS, Excellent written/oral communication skills, Takes initiative
Nice to Have
Masters/PhD preferred but not required if have 5+ years lab experience
What You'll Do.
Support sales and customers as the technical product and application expert
and troubleshooting for all QSI products
Understand proteomic applications and how QSI products and applications can meet the needs of the market
Participate in and lead technical discussions in pre-sales meetings with customers
Conduct seminars and present technical datasets to customers
Identify customer needs and/or problems
and understand how to provide solutions using QSI’s instruments
Draft experimental plans for customers during product evaluations and set expectations with the customer about evaluation outcomes
Draft and present demo reports to customers
Manage onsite and remote onboarding of QSI products and software
Conduct onsite trainings of QSI instrument
and reagent product workflow
Drive instrument utilization of current install base through collaboration with sales and detailed project plans with customers
Manage Technical Support cases via CRM (SFDC) – e-mail
Determine when instrument repairs are needed and initiate repair process
Troubleshoot instrument
or application problems and escalate through the appropriate internal channels as required
Participate in tradeshows
drive customer advocacy
and provide input on application notes and other technical collateral ideas
Promote product positioning and messaging in all customer interactions
Champion customer requested applications to Market Development and/or Product Management for further consideration
How You'll Work.
Team & Collaboration
work closely with sales, product management, market development, and marketing; collaboration with sales
Communication Scope
excellent communication and presentation skills; Excellent written/oral communication skills
Process & Methodology
detailed project plans with customers
Full Job Description
We are seeking a Senior Field Application Scientist to support sales and customers as the technical product and application expert. The role reports into the Senior Director, Field Applications and Services. A successful candidate will have an enthusiastic, entrepreneurial work ethic, strong proteomics background, and excellent communication and presentation skills. This person will work closely with sales, product management, market development, and marketing. As part of our team, your core responsibilities will be: Technical Expertise Master protocols, applications, and troubleshooting for all QSI products Understand proteomic applications and how QSI products and applications can meet the needs of the market Pre-sales meetings, seminars and product evaluations Understand and communicate technical details of QSI’s product line and applications. Participate in and lead technical discussions in pre-sales meetings with customers. Conduct seminars and present technical datasets to customers. Identify customer needs and/or problems, and understand how to provide solutions using QSI’s instruments, reagents, kits, and applications. Draft experimental plans for customers during product evaluations and set expectations with the customer about evaluation outcomes. Draft and present demo reports to customers. Customer Onboarding and Training Manage onsite and remote onboarding of QSI products and software Conduct onsite trainings of QSI instrument, software, and reagent product workflow. Technical Customer Support Drive instrument utilization of current install base through collaboration with sales and detailed project plans with customers. Manage Technical Support cases via CRM (SFDC) – e-mail, phone, site visits. Determine when instrument repairs are needed and initiate repair process. Troubleshoot instrument, software, kit, or application problems and escalate through the appropriate internal channels as required. Marketing support Participate in tradeshows, drive custome
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