Jll
SeniorFacilityManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Facility Manager at Jll. Skills: Soft services, Facility management, Data analytics, Continuous improvement. Manage soft services. Oversee housekeeping”
What You'll Achieve.
Improved service consistency; Improved performance across sites; Actionable insights generated; Successful implementation of solutions; High stakeholder satisfaction; Effective communication; Measurable cost optimization; Service quality improvements
Industry & Context.
Identify trends; Identify gaps; Identify improvement opportunities; Solution-focused
What They're Looking For.
Must Have
8–12 years soft services facility management, Bachelor's degree Facility Management, Bachelor's degree Hospitality, Bachelor's degree Business Administration
Nice to Have
Exposure to regional roles, Exposure to portfolio-level roles, Experience in Center of Excellence role, Experience in transformation role, Experience in process excellence role
What You'll Do.
Oversee waste management
Oversee site support services
Ensure consistent service delivery
Align with CoE standards
Align with compliance requirements
Drive service excellence
Drive customer satisfaction
Develop standardized processes
Document standardized processes
Implement standardized processes
Support sites with audits
Support sites with reviews
Support sites with performance improvement plans
Support onboarding initiatives
Support capability-building initiatives
Analyze operational data
Analyze service metrics
Identify improvement opportunities
Track service quality
Conduct market research on vendors
Conduct market research on technologies
Conduct market research on pricing benchmarks
Conduct market research on emerging practices
Identify innovative solutions
Drive innovative solutions
Pilot new technologies
Scale new technologies
Improve user experience
Collaborate with stakeholders
Implement innovation programs
Maintain communication with clients
Maintain communication with internal teams
Maintain communication with vendors
Maintain communication with leadership
Present recommendations
Present performance updates
Support change management initiatives
Manage vendor performance
Manage contract compliance
Manage service optimization
Ensure adherence to statutory requirements
Ensure adherence to safety requirements
Ensure adherence to environmental requirements
Ensure corrective actions implemented
Ensure preventive actions implemented
How You'll Work.
Team & Collaboration
Internal teams; External stakeholders; Cross-functional teams
Communication Scope
Verbal communication; Written communication; Presentation skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ## **Role Overview** The Facility Manager – Soft Services (Center of Excellence) is responsible for leading, standardizing, and continuously enhancing soft services delivery across the portfolio. This role goes beyond day-to-day operations and focuses on data-driven insights, market intelligence, innovation, and best-practice development to elevate service quality, efficiency, and user experience. ## **Key Responsibilities** ### **Soft Services Leadership** * Manage and oversee soft services including housekeeping, cleaning, pest control, waste management, landscaping, front office, and other site support services. * Ensure consistent service delivery aligned with CoE standards, SLAs, KPIs, and compliance requirements. * Drive service excellence, safety, and customer satisfaction across locations. ### **Center of Excellence (CoE) Responsibilities** * Develop, document, and implement standardized processes, SOPs, and benchmarks for soft services. * Act as a subject matter expert, supporting sites with audits, reviews, and performance improvement plans. * Support onboarding and capability-building initiatives for soft services teams. ### **Data Analytics & Market Research** * Analyze operational data, service metrics, and cost models to identify trends, gaps, and improvement opportunities. * Develop dashboards and reports to track performance, productivity, and service quality. * Conduct market research on vendo
Applying for this Senior Facility Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Jll?
Real rants from real employees. Read before you apply.