JLL
SeniorFacilitiesManagerCommercialPortfolio
“Senior Facilities Manager - Commercial Portfolio at JLL. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, asset management, procurement, vendor management, facilities administration, service delivery, property management, occupational health and safety requirements, specialised services, technical aspects of property, front and back office processes, administration skills, FM space, reactive ”
What You'll Achieve.
ensure service delivery expectations are met without introducing financial or tenure risk; ensure service delivery expectations are exceeded to facilitate works
Industry & Context.
conflict resolution; escalation management
24-hour availability for emergency co-ordination and escalation management, Ability to work flexible hours to accommodate multiple time zones, 24-hour call out / contact requirement
What They're Looking For.
Must Have
Experience in front and back office processes is required with administration skills, preferably in the FM space, customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands, An understanding that Facilities management services involves the provision of both reactive maintenance and routine maintenance across the allocated portfolio with 24-hour call out / contact requirement, Proven ability to lead, mentor and develop technical teams, conflict resolution and escalation management capabilities, Excellent stakeholder management across all organisational levels, Change management and process improvement expertise
Nice to Have
Prior experience in facilities, property management, hospitality or related field preferred, Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialised services is advantageous, Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
What You'll Do.
delivery of the Facilities Team’s services to operate and maintain the allocated portfolio
manage any designated financial
asset and vendor management programs
provide facilities administration duties in accordance with company policies
procedures and processes
engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk
Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works
Carryout building inspections and complete associated reports within the governance timeframe for the allocated portfolio
Ensure compliance with regulations / requirements of client contract and all facilities procedures
Manage administration and organisation of information for analysis and presentation to senior management team
Assist with any duties as assigned by the Facilities leadership team on an as needs basis
Proactively contribute to the effective and efficient running of the allocated portfolio / facilities
and share ideas for continuous improvement
Liaison with facilities vendors
coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team
Understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible
24-hour availability for emergency co-ordination and escalation management
How You'll Work.
Team & Collaboration
engage with stakeholders across the business; Liaison with facilities vendors; coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team; stakeholder management across all organisational levels
Communication Scope
excellent people skills and ability to interact with a wide range of client staff and demands
Process & Methodology
Change management
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