Jll
SeniorFacilitiesExecutive
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Facilities Executive at Jll. Skills: Facilities management, Stakeholder management, Operational coordination. Manage and coordinate service delivery. Provide customer service”
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Bachelor's degree or Hospitality Diploma, 1-2 years relevant experience
Nice to Have
Hospitality background preferred
What You'll Do.
Manage and coordinate service delivery
Provide customer service
Assist people seeking information
Communicate information effectively
Maintain cleanliness and safety
Suggest best available options
Assist professionals with meeting rooms
Facilitate unassigned seating
Build sense of community
Act as owner of space
Get to know individuals
Be receptive to feedback
Recommend workplace enhancements
Look for opportunities to improve
Tailor tea point experiences
Look out for tailgaters
Conduct observational studies
Collect employee feedback
Issue monthly summaries
Keep log of initiatives
Provide opportunity for employees to share ideas
Maintain up to date Floor Ambassador Files
Plan events and activities
Assist individuals to find work
Prepare visitors for experience
Brief new arrivals/leavers
Distribute and collect kit
Provide floor orientation
Check meeting and event set-up
Ensure meeting and event runs smoothly
Provide concierge services
Manage floor aesthetics and organization
Address items left in communal space
Champion clean desk policy
Remove personal belongings left overnight
Label and place items in lost and found
Own floor's lost and found bin
Reset desks and conference room set-ups
Manage meeting room conflicts
Enforce meeting room policies
Manage floor filing space
Conduct morning floor checks
Audit floor cleanliness
Address cleanliness issues
Make changes to cleaning schedule
Manage whiteboards and bulletin boards
Monitor electrical equipment parameters
Submit helpdesk tickets
Update helpdesk tickets
Punch-list floor regularly
Identify further issues
Call out repeat issues
Address issues with helpdesk
Loop into helpdesk tickets
Manage list of outstanding tickets
Check floor TVs and way finding screens
Manage inventories of kit
Maintain reserve of keyboards and mice
Run all tech equipment on floor
Observe health and safety guidelines
Ensure use of safety signs
Report temperature issues
Control blind dressing
How You'll Work.
Team & Collaboration
Work with concerned teams; Work with stakeholders
Communication Scope
Good communication skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Service Ambassador** **Work Dynamics** What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business. And if you have ambitions, join us to be inspired by the best. **What this job involves:** The Service Ambassador actively manages and coordinates the delivery of the “World’s Best Workplace” on office floors and cafeteria floors across all Service lines; a) is responsible for providing customer service & assisting people. b) He/she is a primary point of contact for people who are seeking information, service, & assistance. The information must be communicated effectively at all given time. c) It is the responsibility of the Service Ambassador to work with concerned teams and maintain the cleanliness, safety, and overall appearance of the assigned area. d) Inform & suggest best available options to the people in respective center & in events and guide them to the concerned teams. e) Assisting professionals with a right sized meeting room depending on room size and number of people. **Key Responsibilities:** • Facilitate unassigned seating, ensure its effectiveness and allow for long term success; • Build a greater sense of community and stakeholder engagement; • Act as owner of the space across all stakeholder groups; • Make decisions, guide behaviour, pilot adjustments and escalate issues;and • Be personable and get to
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