SeniorExperimentado-Applicationsupportanalyst

**Line of Service** Advisory **Industry/Sector** Not Applicable **Specialism** IFS - Information Technology (IT) **Management Level** Senior Associate **Job Description & Summary** A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth. **As an L3 Application Technical Support, you will have the tasks of:** * Provide advanced technical support for application issues escalated from L1 and L2 teams. * Analyze, diagnose, and resolve complex incidents related to software applications. * Manage incidents and service requests, ensuring timely resolution following established procedures. * Engage with customers and end-users to understand issues, gather relevant information, and provide clear solutions. * Collaborate with Development, TechOps, and Infrastructure teams to identify root causes and implement long-term fixes. * Document incidents, investigations, and solutions, and maintain knowledge base articles, runbooks, and troubleshooting guides. * Participate in on-call rotations to support critical incidents and ensure 24/7 coverage when required. **Requirements:** * 4–6 years of experience in application support. * Strong experience working with SQL databases, including query writing and troubleshooting. * Experience analyzing logs and diagnosing complex system issues. * Strong problem-solving and analytical skills. * Ability to work under pressure, handle multiple priorities, and resolve critical incidents efficiently. * Excellent communica