Grafana Labs
Technology
SeniorExecutiveAssistant,GlobalCustomerSolutions
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Executive Assistant, Global Customer Solutions at Grafana Labs. Skills: Program management, Executive support, Coordination. Maintain busy calendar. Coordinate domestic and international travel”
What You'll Achieve.
Ensure programs move forward; Ensure decisions get made; Ensure nothing falls through cracks; Ensure key initiatives stay on schedule
Industry & Context.
Structure to ambiguity; Triage requests; Surface blockers; Identify inefficiencies
Occasional domestic travel, Occasional international travel
What They're Looking For.
Must Have
5+ years supporting senior executives, Experience driving programs in tech, Excellent verbal skills, Excellent written skills, Excellent organizational skills
Nice to Have
AI PMP or equivalent certification
What You'll Do.
Maintain busy calendar
Coordinate domestic and international travel
and draft email responses
Maintain confidentiality
Distribute action items
Coordinate and host group meetings
Coordinate customer meetings and visits
Plan and execute events
Handle occasional personal tasks
Coordinate temporary office and meeting space
Own operational cadence
Track active programs
Ensure initiatives stay on schedule
Maintain centralized program tracker
Provide real-time view of status
Drive accountability across programs
Coordinate with team leads
Follow up on commitments
Design program management processes
Implement program management frameworks
Prepare materials for leadership reviews
Prepare materials for all-hands meetings
Prepare materials for executive briefings
Assist in planning quarterly business reviews
Assist in execution of quarterly business reviews
Assist in planning organizational cycles
Assist in execution of organizational cycles
Identify inefficiencies
Bring forward proposals to improve
Serve as coordination layer
Support rollout of new initiatives
Manage timelines for initiatives
Track deliverables for initiatives
Communicate progress on initiatives
How You'll Work.
Team & Collaboration
Coordinate with other EAs; Cross-functional programs; Coordinate with team leads; Coordinate with Sales; Coordinate with Marketing; Coordinate with Finance; Coordinate with People Ops; Coordinate with Product
Communication Scope
Verbal skills; Written skills; Executive briefings; Leadership presentations
Process & Methodology
Program management, Process design, Framework implementation
Full Job Description
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J. P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and forward momentum of a broad portfolio of strategic initiatives across our global Customer Solutions organization. Working closely with the SVP, you will serve as an operational hub for the team - ensuring programs move
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