Ooma
Technology
SeniorEscalationEngineer
“Senior Escalation Engineer at Ooma. Skills: VoIP, Alarm systems, System integration. Debug complex field issues. Resolve complex field issues”
What You'll Achieve.
Improve product quality; Improve product reliability; Reduce resolution times
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
8+ years of experience, VoIP protocols expertise, Advanced diagnostics expertise, SIP traces experience, PCAP analysis experience, Signaling logs experience, SIA8 format experience, SIA 20 format experience, Contact ID format experience, SK 4/2 format experience, BFSK 14 format experience, BFSK 23 format experience, Modem over IP experience, Voice Band Data experience, Modem Relay experience, System integration experience, Scripting or automation experience, Clear communicator, Collaboration skills, Organization skills, Problem-solving skills
Nice to Have
AI tools experience
What You'll Do.
Debug complex field issues
Resolve complex field issues
Troubleshoot voice workflows
Troubleshoot fax workflows
Troubleshoot fire alarm signaling workflows
Troubleshoot remote programming workflows
Identify product deficiencies
Develop effective solutions
Provide actionable feedback
Perform system integration
Provide Level 4 support
Support development of new features
Analyze system behavior
How You'll Work.
Team & Collaboration
Software development teams; Product management teams; Engineering teams; Cross-functional collaboration
Communication Scope
Clear communicator
Applying for this Senior Escalation Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Ooma?
Real rants from real employees. Read before you apply.