NewYork-Presbyterian Hospital
Healthcare
SeniorEpicAnalyst–PatientAccess(Referrals&Cadence)
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“Senior Epic Analyst – Patient Access (Referrals & Cadence) at NewYork-Presbyterian Hospital. Skills: Epic Referrals, Patient Access, Workflow optimization. Configure Epic Referrals functionality. Build Epic Referrals functionality”
What You'll Achieve.
Enhance efficiency; Reduce leakage; Improve patient experience; Ensure timely processing; Identify bottlenecks; Ensure compliance
Industry & Context.
Analytical skills; Problem-solving skills; Root cause analysis
On-call support, After-hours support
What They're Looking For.
Must Have
Bachelor’s Degree or equivalent experience, Epic Module Certification within six months, Five to seven or more years of previous work related experience
Nice to Have
Degree or major in Computer Science, Epic Cadence, Prelude or Referrals Certification, Experience supporting Epic Patient Access, Front Desk, or Registration workflows, Experience with Epic reporting tools, Experience working with and coordinating third‑party vendors, Healthcare operations or IT application support experience, Experience with workflow analysis, system configuration, and testing, ITIL Certification, PMP Certification, NYS Clinical licensure
What You'll Do.
Configure Epic Referrals functionality
Build Epic Referrals functionality
Test Epic Referrals functionality
Maintain Epic Referrals functionality
Analyze referral processes
Recommend improvements
Translate requirements into Epic solutions
Monitor referral work queues
Monitor reporting tools
Develop system documentation
Maintain system documentation
Develop training materials
Maintain training materials
Support system optimizations
Perform build validation
Perform regression testing
Perform root cause analysis
Implement corrective actions
Ensure compliance with regulations
Provide on-call support
Provide after-hours support
Assist with go-live schedules
Assist with support schedules
Coordinate field support activities
Provide go-live support
Provide rollout support
Maintain favorable work environment
Adhere to IS change control standards
Adhere to IS change control procedures
Provide status reports
Provide insights to leadership
Represent department team in meetings
Perform project management duties
Work with other departments
Understand departmental needs
Perform other job related duties
How You'll Work.
Team & Collaboration
Clinical stakeholders; Operational stakeholders; IT stakeholders; Clinicians; Schedulers; Revenue cycle teams; Leadership; User meetings; Other departments
Communication Scope
Communicate effectively
Process & Methodology
Project management
Full Job Description
## Location New York, New York ## ## Shift: Day (United States of America) ## ## Description: **Information Technology - Impacting Lives** At NewYork-Presbyterian Hospital, Information Technology is at the forefront of our patient experience. As one of the top hospitals in the Nation (U.S. News & World Report), we are committed to excellence in patient care, research, education and community service. Innovative technology, such as telehealth, remote patient monitoring and robotics, drive our initiatives addressing large-scale challenges that will yield better outcomes for patients and their families. Join our team to develop your career while creating solutions and services that will improve the health and well-being of the communities we serve. Start your journey with us today! **Senior Epic Analyst – Patient Access (Referrals & Cadence)** The Senior Epic Analyst – Patient Access is responsible for providing intricate tactical and operational support for the implementation of Enterprise Clinical IT systems. Assists and facilitates the design, implementation, optimization, change management and issue resolution related to the enterprise system and the clinical and business workflows it supports. Requires experience working with enterprise systems such as the Epic platform as well as the applicable clinical and/or business workflows. The Epic Referrals Analyst is responsible for the design, build, optimization, and support of the Epic Referrals module and related workflows. This role partners with clinical, operational, and IT stakeholders to ensure efficient referral management, improved patient access, and compliance with organizational and regulatory requirements. **Essential Job Duties** * Configure, build, test, and maintain Epic Referrals functionality, including referral workflows, queues, rules, and integrations. * Analyze current referral processes and recommend improvements to enhance efficiency, reduce leakage, and improve patient experience. * Collaborate
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