LeanData
Customer Success
SeniorEnterpriseCustomerSuccessManager
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“Senior Enterprise Customer Success Manager at LeanData. Skills: Customer Success, Enterprise account management, Revenue growth, Strategic partnerships. Serve as a strategic business partner to our most complex and high-value enterprise customers.. Own the long-term commercial and strategic success of a portfolio of our largest accounts.”
What You'll Achieve.
Drive measurable revenue impact for customers; Influence LeanData’s product and GTM strategy through deep customer insight; Directly drives Net Revenue Retention (NRR); Expansion strategy; Customer advocacy at the highest levels; Deliver measurable business outcomes; Achieve measurable business results; Ensure long-term success and proactive intervention; Drive account growth and renewal; Drive continuous high Net Retention Rate (NRR)
Industry & Context.
Identify risks to customer success and retention, proactively building and executing mitigation strategies.; Escalate critical issues when necessary, partnering cross-functionally to ensure timely and effective resolution.
What They're Looking For.
Must Have
5-8 years of work experience in Customer Success, Technical Account Management, Management Consulting, and/or Revenue Operations in a B2B SaaS environment., 3–5+ years managing complex enterprise accounts with multi-threaded stakeholders, Deep expertise in the revenue process (Lead-to-Account, Routing, Attribution) and hands-on experience with Salesforce., Proven experience successfully managing and growing enterprise-level SaaS clients with complex organizational structures and long sales cycles., Exceptional written and verbal communication abilities, with the confidence to present strategic concepts to executive and technical audiences., Ability to navigate customer organizational structures to identify and build influential relationships with key stakeholders., Demonstrated ability to develop and execute adoption strategies on assigned accounts that drive utilization of existing technology solutions and new capabilities as they launch., Proven experience in quickly grasping and distinctly explaining technological and complex business concepts.
Nice to Have
Domain expertise and industry best practices in Sales or Marketing Operations., Expertise with related Sales Engagement and Marketing Automation platforms (e. g. , Salesloft, Outreach, Marketo, HubSpot)., Proven experience working and thriving in an evolving, high-growth startup or scale-up environment.
What You'll Do.
Serve as a strategic business partner to our most complex and high-value enterprise customers.
Own the long-term commercial and strategic success of a portfolio of our largest accounts.
Shape executive relationships
drive measurable revenue impact for customers
and influence LeanData’s product and GTM strategy through deep customer insight.
Be a partner to enterprise customers
delivering measurable business outcomes and a user experience from LeanData solutions.
Lead customer projects from initial implementation through post-launch adoption to achieve measurable business results.
Develop and execute customer success plans that align with the client’s strategic goals and LeanData solutions.
Monitor customer usage
and renewal timelines to ensure long-term success and proactive intervention.
Coordinate with internal resources
and client stakeholders to ensure smooth and successful project delivery and value realization.
Build and maintain strong
strategic relationships with executive sponsors and operational stakeholders across the client organization.
Serve as a trusted advisor to end-users and decision-makers
providing strategic guidance to maximize value from LeanData and improve their overall revenue process.
Represent the voice of the customer internally
providing detailed feedback to Product
and Marketing teams to influence product roadmap and process improvements.
Work in close partnership with Sales and Account Management teams to drive account growth and renewal.
Identify and drive opportunities for upsell and cross-sell in partnership with account teams
acting as a crucial growth lever.
Identify risks to customer success and retention
proactively building and executing mitigation strategies.
Escalate critical issues when necessary
partnering cross-functionally to ensure timely and effective resolution.
Drive continuous high Net Retention Rate (NRR) within your assigned portfolio of enterprise accounts.
How You'll Work.
Team & Collaboration
Coordinate with internal resources, partners, and client stakeholders to ensure smooth and successful project delivery and value realization.; Build and maintain strong, strategic relationships with executive sponsors and operational stakeholders across the client organization.; Represent the voice of the customer internally, providing detailed feedback to Product, Engineering, and Marketing teams to influence product roadmap and process improvements.; Work in close partnership with Sales and Account Management teams to drive account growth and renewal.; Escalate critical issues when necessary, partnering cross-functionally to ensure timely and effective resolution.
Communication Scope
Exceptional written and verbal communication abilities; Confidence to present strategic concepts to executive and technical audiences; Quickly grasping and distinctly explaining technological and complex business concepts
Process & Methodology
Lead customer projects from initial implementation through post-launch adoption to achieve measurable business results., Develop and execute customer success plans that align with the client’s strategic goals and LeanData solutions.
Full Job Description
LeanData helps the world’s fastest-growing companies automate, simplify, and accelerate revenue. We are seeking a Senior Enterprise Customer Success Manager to serve as a strategic business partner to our most complex and high-value enterprise customers. This role operates at the intersection of executive influence, revenue growth, and cross-functional leadership. Reporting directly to the Senior Director of Enterprise Customer Success, you will own the long-term commercial and strategic success of a portfolio of our largest accounts. You will shape executive relationships, drive measurable revenue impact for customers, and influence LeanData’s product and GTM strategy through deep customer insight. This role directly drives Net Revenue Retention (NRR), expansion strategy, and customer advocacy at the highest levels. Headquartered in Santa Clara, we are currently hiring candidates located in the following states: New York (NY), Massachusetts (MA), Washington, D.C. (DC), North Carolina (NC), Georgia (GA), Florida (FL) , Texas (TX) and Illinois (IL). Responsibilities: Execution & Delivery - Be a partner to enterprise customers, delivering measurable business outcomes and a strong user experience from LeanData solutions. - Lead customer projects from initial implementation through post-launch adoption to achieve measurable business results. - Develop and execute customer success plans that align with the client’s strategic goals and LeanData solutions. - Monitor customer usage, health indicators, and renewal timelines to ensure long-term success and proactive intervention. - Coordinate with internal resources, partners, and client stakeholders to ensure smooth and successful project delivery and value realization. Collaboration & Communication - Build and maintain strong, strategic relationships with executive sponsors and operational stakeholders across the client organization. - Serve as a trusted advisor to end-users and decision-makers, providing strategic guidance
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