SeniorEnterpriseCustomerSuccessManager

ABOUT US Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out. GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+. We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more. WHY WE NEED YOU Our customers are the engine of our business, and we're building a Customer Success organization where every interaction is intentional, every account has a documented success story, and every renewal is anchored in outcomes. We're hiring a Senior Enterprise Customer Success Manager to own a portfolio of strategic accounts and be the person who makes Common Room undeniably valuable to them. You'll be a proactive partner: deeply fluent in each customer's business, driving product adoption and value visibility, and working shoulder-to-shoulder with our Account Management team on retention and expansion. Common Room is evolving from a platform teams log into to the intelligence layer that AI systems, automation pipelines, and GTM workflows run on. Our CSMs need to evolve with it. That means consulting on GTM architecture: mapping customer workflows, identifying where AI-assisted execution fits, and guiding customers along a maturity path from UI-first adoption to MCP-embedded rep workflows to CLI-automated production pipelines. You'll need to earn technical credibility fast. Our best CSMs can consult on use-case design, integration architecture, and platform configuration as fluen