SeniorEnterpriseCustomerSuccessManager

**Job Requisition ID #** 26WD98432 **Position Overview** We are hiring a Senior Enterprise Customer Success Manager (ECSM) to lead post-sale success for Autodesk’s largest Enterprise customers in Korea. The ECSM is a senior, customer-facing leader responsible for driving business outcomes through adoption, acting as a trusted advisor to executive stakeholders, and orchestrating internal Autodesk teams to deliver long-term value. This role plays a critical part in Autodesk’s Enterprise success in Korea, supporting some of the country’s largest organizations as they modernize workflows and realize value from Autodesk platforms. **Responsibilities** * Manage post-sale success for a portfolio of Enterprise/EBA customers, serving as the primary strategic point of contact * Build trusted relationships with executive, business, and technical stakeholders in complex, multi-layered organizations * Collaborates with internal experts to translate customer business/technical challenges into business solutions based on Autodesk products & services * Oversee desired business outcomes, success metrics, and adoption roadmaps aligned to customer priorities through collaboration with business stakeholders * Lead Executive Business Reviews (EBRs) focused on value realization, adoption progress, and long-term strategy * Monitor account health, mitigate risks, and partner with Sales and other internal stakeholders on renewals and expansion * Act as the voice of the customer internally, providing structured feedback and insights **Minimum Qualifications** * 5 –10 years of experience in Customer Success, Enterprise Account Management, Consulting, or similar senior customer-facing roles * Experience working with large enterprises or conglomerates in complex environments * Experience in Autodesk Construction Cloud (ACC), AEC workflows, construction / enterprise digital transformation, or comparable enterprise cloud and data solutions is a strong plus * Ability to lead business-level convers