Graphcore
Artificial Intelligence
SeniorEngineeringProgramCoordinator
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“Senior Engineering Program Coordinator at Graphcore. Skills: Hardware Engineering, Systems Engineering, Troubleshooting. Lead break-fix troubleshooting. Support engineering bring-up”
What You'll Achieve.
ensure the reliability and performance of next-generation AI systems
Industry & Context.
advanced break-fix troubleshooting; Diagnose system-level failures; root cause analysis; troubleshooting methodologies; hardware diagnostics; structured failure analysis
Participate in on-call rotations, off-hours support during critical engineering milestones
What They're Looking For.
Must Have
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline, experience with server hardware architectures, board-level debugging, Experience analyzing system logs, hardware telemetry, power/thermal metrics, Hands-on experience with HPC systems, AI compute platforms, rack-scale infrastructure, collaboration skills, ability to work effectively in fast-paced engineering environments, Excellent written and verbal communication skills
Nice to Have
Experience supporting prototype or pre-production hardware bring-up, Familiarity with data center facilities, liquid cooling, power distribution systems, Experience using Python, Bash, automation tools for hardware validation or troubleshooting, Exposure to structured failure analysis, reliability engineering methodologies
What You'll Do.
Lead break-fix troubleshooting
Support engineering bring-up
Diagnose system-level failures
Collaborate with server engineering teams
Support deployment of hardware platforms
Interface with facilities teams
Develop and maintain SOPs
Provide guidance to junior engineers
How You'll Work.
Team & Collaboration
collaborate closely with engineering, platform, and data center teams; work closely with server engineering, firmware teams, platform architects, and data center operations; collaborative environment enables rapid problem-solving; collaboration skills; ability to work effectively in fast-paced engineering environments
Communication Scope
Excellent written and verbal communication skills
Full Job Description
About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary We are seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Graphcore’s Arm-based hardware platforms across lab and data center environments. This role focuses on supporting hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure. The successful candidate will collaborate closely with engineering, platform, and data center teams to ensure the reliability and performance of next-generation AI systems. The Team The Systems Engineering and Hardware Engineering teams are responsible for enabling the bring-up, validation, and operational reliability of Graphcore’s AI infrastructure platforms. The team works closely with server engineering, firmware teams, platform architects, and data center operations to support the development, testing, and deployment of next-generation AI compute systems. This collaborative environment enables rapid problem-solving and continuous improvement of Graphcore’s hardware platforms from early development through production deployment. Responsibiliti
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