Twilio
Communications
SeniorEngineeringManager,Reliability
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“Senior Engineering Manager, Reliability at Twilio. Skills: Reliability Engineering Management, Distributed Systems Operations, Incident Management, Team Leadership, Service Level Objectives (SLOs), Automation. ensuring and enhancing the availability and reliability of Twilio’s next-generation communications products. manage a team of SRE engineers”
What You'll Achieve.
high availability and reliability goals; achieve sustained high velocity; achievement of defined quarterly objectives and key results; improve Twilio’s responsiveness to service failures; increase the use of automation to reduce TOIL and manual intervention
Industry & Context.
identify gaps in systems, services and processes and lead your team to develop and implement solutions to address them
travel occasionally to participate in project or team in-person meetings
What They're Looking For.
Must Have
5+ years of management experience, 3+ years leading a team focused on Reliability Engineering, Proven track record managing and responding to incidents, Experience with reliability modeling in distributed systems, including failure mode analysis, chaos engineering, graceful degradation and automated recovery, Depth of operational experience with complex distributed systems, including defining, measuring and monitoring SLIs and SLOs towards high availability and reliability goals, Experience building and managing systems with industry standard deployment and operational tools and automation such as Kubernetes, Docker, Kafka and Terraform, Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations, product and architectural vision and a demonstrated ability to communicate, advocate, and execute on that vision, High degree of ownership and customer obsession, Track record in building and sustaining high performing teams, with the ability to empower others, demonstrated through clear communication, mentoring and coaching, influential and persuasion skills to manage Right vs Right Now engineering decisions, Excellent written and oral communication skills enabling you to articulate complex, technical material to a non-technical audience, Success at participating in multi-functional teams, naturally collaborative but decisive when needed
Nice to Have
Experience operating large scale, low latency Java-based systems and services in production across multiple regions or data centers in a cloud platform or enterprise scale environment, A Bachelor or Master's degree in Computer Science, Engineering or a related field, or equivalent training, fellowship, or work experience.
What You'll Do.
ensuring and enhancing the availability and reliability of Twilio’s next-generation communications products
manage a team of SRE engineers
developing standard solutions and practices that enable safe and consistent deployment and operation of Twilio’s services
partner with Product Engineering teams
enable them to modernize their software stack
drive initiatives that promote a high level of operational readiness
distributed systems and services at scale
driving a culture that recognizes and promotes the importance of high availability and reliability
employee career development
testing and operating services at scale
right-sizing of the engineering investment
develop and drive a technical roadmap
leveraging metrics and Service Level Indicators and Objectives to identify gaps
lead your team to develop and implement solutions
participate actively in post incident reviews
identify and take ownership for learnings and follow-up actions
carry out periodic audits and risk assessments
increase the use of automation to reduce TOIL and manual intervention
foster leadership principles and behaviors
groom the next generation of leaders
How You'll Work.
Team & Collaboration
Collaborate across teams on best practices; Collaborate with Product Managers, Architects and Product Engineering partners; Communicate effectively with your leaders and peers, as well as internally within your team; Success at participating in multi-functional teams
Communication Scope
articulating complex, technical material to a non-technical audience; written and verbal communication; articulating concepts and project plans
Process & Methodology
develop and drive a technical roadmap for your team that is aligned with the wider Platform Engineering organization and enables the achievement of defined quarterly objectives and key results
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Engineering Manager, Reliability. About the job Reliability Engineering is an organization that sits within Platform Engineering. As a member of Reliability Engineering, you will be directly responsible for ensuring and enhancing the availability and reliability of Twilio’s next-generation communications products. You will manage a team of SRE engineers, mostly based in Ireland, who are responsible for developing standard solutions and practices that enable safe and consistent deployment and operation of Twilio’s services. You and your team will partner with Product Engineering teams across the globe to enable them to modernize their software stack and to drive initiatives that promote a high level of operational readiness across those teams. The job requires someone who is comfortable operating global, distributed systems and services at scale, with a strong customer focus. Responsibilities In this role, you’ll: Be strongly customer focused and drive a culture within your team that recognizes and promotes the importance of high availability and reliability for Twilio’s customer facing services Empower a team of highly skilled E
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