CAA-Changi Airport Terminal 2
SeniorEngineer(Training&CapabilityDevelopment)
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optimal for Senior candidates.
“Senior Engineer (Training & Capability Development) at CAA-Changi Airport Terminal 2. Skills: Capability development, ITSM workflows, Stakeholder engagement. Coordinate technical training programmes. Support preparation of user guides”
Industry & Context.
Analytical
What They're Looking For.
Must Have
Trained in Engineering, Experience in engineering environments, Experience in capability development, Coordinate capability development initiatives, Manage stakeholders, Facilitate knowledge transfer, Stakeholder engagement skills, Communication skills
Nice to Have
Experience with ITSM platforms, Experience with workflow digitalisation, Knowledge of ITIL processes, Familiarity with digital learning tools, Familiarity with simulation systems, Familiarity with LMS platforms, Experience in competency frameworks, Experience in certification processes, Experience working with vendors, Experience working with external partners, Awareness of regulatory standards, Awareness of industry standards
What You'll Do.
Coordinate technical training programmes
Support preparation of user guides
Support preparation of learning resources
Support preparation of training materials
Support migration of workflows
Support migration of processes
Translate operational processes
Support requirements gathering
Support workflow testing
Support workflow rollout
Support user readiness
Support user adoption
Support capability development initiatives
Align capability development
Support administration of frameworks
Support review of frameworks
Identify capability gaps
Recommend development interventions
Support user adoption for workflows
Support knowledge transfer for workflows
Collaborate with internal teams
Collaborate with training providers
Collaborate with vendors
How You'll Work.
Team & Collaboration
System owners; Subject matter experts; Platform teams; Process owners; External partners; Internal teams; Training providers; Vendors
Communication Scope
Stakeholder engagement; Knowledge transfer
Process & Methodology
Programme delivery
Full Job Description
**[What the role is]** Support engineering capability development across CAAS and the digitalisation of selected operational workflows through IT Service Management (ITSM) platforms. The role supports capability development, user readiness, and the transition from manual processes to standardised digital workflows, in line with operational and governance requirements. **[What you will be working on]** **1\. Training & Capability Development** * Coordinate and support the implementation of structured technical training programmes aligned with organisational needs * Work with system owners, subject matter experts, and training providers to support the preparation of user guides, learning resources, and training materials, where required * Align training plans with competency frameworks and certification requirements, where applicable. **2\. ITSM Workflow Transformation** * Support the migration of existing workflows and processes to ITSM platforms * Translate operational processes into digital workflows (e.g. incident, change, service request, maintenance tasks) in consultation with process owners and platform teams * Support requirements gathering, testing, and workflow rollout in collaboration with platform teams and vendors. * Support user readiness and adoption for ITSM-enabled workflows in collaboration with process owners, platform teams, and vendors **3\. Programme Delivery & Continuous Improvement** * Support capability development initiatives through implementation, feedback, and performance tracking * Use appropriate learning methods and tools, including digital approaches where suitable * Align capability development efforts with system enhancements and operational changes **4\. Competency & Certification Management** * Support the administration and periodic review of competency frameworks and certification tracking * Identify capability gaps and recommend targeted development interventions **5\. Change Management & Stakeholder Engagement** * Support user
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