SeniorEngineerII,TechnicalSupport

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. As a Senior Engineer II – Technical Support, you will lead early engagement and field readiness for new product introductions (NPI), ensuring successful deployment of ASM tools at customer sites. Acting as a critical bridge between engineering, factory, and field teams, you will own installation, startup, knowledge transfer, and escalation support for new tools, including first-of-a-kind and first-in-region implementations. Your work will directly drive customer satisfaction through readiness, quality, and rapid issue resolution. In this role, you will operate across demo labs, manufacturing environments, and customer fabs—supporting tool builds, validating readiness, and enabling successful installations. You will collaborate closely with Global Product Support (GPS) and field teams to ensure tools meet performance expectations and that regional teams are fully prepared to support them independently. From initial builds through customer ramp, you will play a key role in ensuring smooth transitions, strong technical execution, and effective escalation management while mentoring and supporting field teams. What You Will Be Working On Work with a safety-first mentality Engage early in the demo lab, working alongside Global Product Support (GPS) Support and learn from initial tool builds at m