SeniorEngineerII,GlobalProductSupport

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job's mission You will play a key role in ensuring the performance, reliability, and success of our advanced plasma-based semiconductor equipment. This role places you at the center of customer-facing technical support, working closely with key global customers, while partnering with engineering teams in Tama and collaborating with global colleagues across Japan, Korea, and the United States. Through deep technical expertise, strong ownership, and clear communication, you will directly contribute to ASM’s ability to deliver world-class support in a fast-moving, innovative environment. What you will be working on Provide expert-level technical support for advanced PECVD and plasma-based equipment Diagnose, troubleshoot, and resolve complex electro-mechanical, plasma, and software-related issues escalated beyond first-line support Lead root cause analysis and clearly communicate issues, countermeasures, and expectations to customers and internal teams Work closely with engineering teams in Tama on design feedback, reliability improvements, and maintenance enhancements Support system installations, upgrades, engineering change implementations, and customer technical training Coordinate technical and administrative support activities including installation, repair, preventive maintenance, and