SeniorEngineer,FieldService

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. As a Snr Field Service Engineer at ASM, you’ll have the opportunities to get involved in a wider scope of work compared to our larger competitors. While the workload is challenging, you are given the independence and autonomy to perform at your peak. This work requires thinking “outside of the box” in an innovative manner, so you must have the ability to collaborate with others to deliver creative solutions, work well under pressure and pay great attention to small details. Shift work/On call working mode will be required. Valid driver's license is required for this role. Domestic and International travel of at least 25%~50% will be required for this role. The actual job grade will be determined based on skill set and experience. Responsibilities: Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions. The ability to develop action plans for problem resolution and present to internal and external customers. Ensure communication channels, via phone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations. Coach / mentor lower l