Dentsu
digital transformation
SeniorEngagementManager
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“Senior Engagement Manager at Dentsu. Skills: Salesforce, Engagement Management, Client Relationship Management, Project Management. Manage end-to-end enterprise-level projects. Manage client relationships”
What You'll Achieve.
Ensure solutions are successfully implemented; Consistently exceed internal and client expectations; Ensure successful project delivery; Ensure smooth project progression; Ensure smooth transitions; Ensure stakeholder buy-in; Formal handover of completed projects
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Minimum of 5 years’ experience in managing IT projects, focus on Salesforce or CRM implementations, Extensive experience in various project and program management methodologies, Demonstrated technical understanding of Salesforce platforms and ecosystem, Experience working with Agile software development methodologies, understanding of the Software Development Lifecycle (SDLC)
Nice to Have
A formal project management qualification or training (e.g., PMP, PRINCE2) is beneficial
What You'll Do.
Manage end-to-end enterprise-level projects
Manage client relationships
Ensure successful solution implementation
Document requirements
Document process flows
Document training materials
Prototype Salesforce solutions
Manage risk and issue logs
Manage dependency lists
Track ticket resolution
Track user story resolution
Manage testing process
Provide input to test scripts
Coordinate bug triage
Train on Salesforce platform
Maintain project information
Update project information
Acquire Salesforce certification
Provide project updates
Oversee change management
Manage project handover
Line manage junior resources
Provide professional development
Lead internal initiatives
Improve Salesforce implementation methodology
Improve delivery process
How You'll Work.
Team & Collaboration
Lead cross-functional teams; Work with client project managers; Ensure alignment of objectives
Communication Scope
Client-facing communication; Clear communication
Process & Methodology
End-to-end project management, Agile, Waterfall, Risk management, Issue management, Dependency management, Timeline management, Change management
Full Job Description
**Job Description:** **About Merkle** Merkle is a global leader in digital transformation, specializing in Salesforce solutions. As part of the Merkle network, we support clients in driving exceptional customer experiences through scalable Salesforce implementations. With a forward-thinking, collaborative culture, we empower our team members to lead innovation in Salesforce-driven digital solutions. **Role Overview** Merkle is seeking a motivated and enthusiastic Senior Engagement Manager to join our growing team in Dublin. This role is ideal for someone who is passionate about Salesforce and excited to lead medium to large-scale Salesforce implementations. As a Senior Engagement Manager, you will be responsible for managing end-to-end enterprise-level projects, fostering client relationships and ensuring that solutions are successfully implemented. You will also take ownership of project documentation, testing and ensure that internal and client expectations are consistently exceeded. **Main Responsibilities** * **Manage Enterprise-Level Salesforce Implementations** : Oversee end-to-end management of complex Salesforce implementations from initiation to go-live and post-deployment support. * **Client Relationship Management** : Own and manage the relationship with client project managers, ensuring clear communication and alignment of objectives. * **Project Documentation** : Take full responsibility for documenting requirements, process flows, user guides, training materials and prototyping Salesforce solutions. * **Project Planning** : Create and own detailed project plans, including risk and issue logs, dependency lists and timelines to ensure successful project delivery. * **Ticket Management** : Create clear and detailed tickets and user stories for developers and configurators working on the Salesforce platform. Track the resolution of tickets and user stories to ensure smooth project progression. * **Testing and Bug Triage** : Manage the testing process for S
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