M&T Bank

Financial Services

SeniorEngagement&ActivationPartner

$90–149k Buffalo, New York, United States FULL TIME Remote Friendly
The Brief

“Senior Engagement & Activation Partner at M&T Bank. Skills: Engagement design, Activation design, Communications strategy, AI integration. Apply user-centered design. Design engagement experiences”

What You'll Achieve.

Continuously improve outcomes

Industry & Context.

Financial Services
Problems you'll solve

Problem solving; Critical thinking; Root cause analysis

What They're Looking For.

Must Have

Bachelor's degree, 5 years related experience, 9 years higher education/work experience, User experience field background, Innovative thinking experience, Experience with good design, Stakeholder delivery experience, Ambiguity experience, Content clarity experience, Accessibility standards experience, Cross-platform issues experience, Mobile user interfaces experience, Systems-thinking experience, Modern design tools experience, Prototyping tools experience, Collaboration tools experience, Multi-disciplinary teams experience, Content organization skills, Information hierarchy skills, Time management skills, Problem solving skills, Critical thinking skills, Verbal communication skills, Written communication skills, Collaboration skills

Nice to Have

Master's degree, Agile environments experience, Agile teams experience, The Way We Work disciplines familiarity, Enterprise-wide transformation experience, Enterprise-wide adoption experience, Articulate proficiency, Canva proficiency, Adobe Creative Suite proficiency, Human-centered design background, UX research background, Experience strategy background, Experience design expertise, Facilitation expertise, Communications expertise, Employee engagement expertise, Data and metrics usage, AI tools curiosity

What You'll Do.

Apply user-centered design

Design engagement experiences

Design activation experiences

Design needs analysis

Design implementation

Design instructor-led experiences

Design blended programs

Design performance support resources

Facilitate learning experiences

Facilitate activation experiences

Adapt approach to learner needs

Use research to validate

Use feedback to validate

Identify enhancement opportunities

Develop engagement strategies

Develop communications strategies

Ensure solutions meet needs

Tailor communications

Think strategically about AI

Enhance employee experience

Enhance performance support

Contribute to team culture

Adhere to risk standards

Adhere to regulatory standards

Adhere to internal control standards

Develop relationships

How You'll Work.

Team & Collaboration

Cross-functional partners; Multi-disciplinary teams

Communication Scope

Tailor messaging; Tailor communications

Process & Methodology

Agile

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