SeniorEndpointsEngineer,macOS&JAMF

At Thomson Reuters, our technology drives global markets and helps professionals around the world make decisions that matter. As the world's leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. **About the Role:** **In this opportunity as a Senior Endpoints Engineer, you will:** As a senior engineer focused on JAMF Pro and JAMF Connect at Thomson Reuters, you will drive how the Mac platform is architected, rolled out, operated, and supported. The work spans: * **End-to-end JAMF leadership:** Leading JAMF Pro and JAMF Connect implementations from design through rollout to BAU, including pilot-to-global migration programs and controlled change. * **Mac authentication architecture:** Defining and implementing Mac authentication strategy — Platform SSO, SSO, MFA, and identity integration with Entra ID or Okta. * **Enrollment, lifecycle, and automation:** Designing enrollment workflows (ADE and re-enrollment), configuration profiles, compliance policies, patching, and self-service capabilities across the macOS fleet. * **Senior technical support:** Acting as L3 escalation for complex macOS issues; developing support artifacts and coaching L1/L2 engineers and the HCL service desk partner to sustain BAU quality. * **Security and IAM partnership:** Driving macOS endpoint hardening (FileVault, Gatekeeper, CIS benchmarks) and partnering with Security and IAM on conditional access and identity integration. * **ServiceNow and Service Desk integration:** Building workflows between JAMF Pro and ServiceNow for request fulfilment and incident routing; contributing to Now Assist workflows for macOS. **About You:** You're a fit for the role of Senior Engineer if you have the following required qualifications. * 6–10 years in endpoint engineering, with **strong hands-on experience in JAMF Pro and JAMF Connect** — non-negotiable. * **Advanced macOS enterprise management:** MDM enrollment, configu