M&T Bank
Financial Services
SeniorEncompassAdministrator
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Encompass Administrator at M&T Bank. Skills: Encompass Administration, LOS Optimization, System Integrations. Design change requests. Implement Encompass settings”
Industry & Context.
Problem-solving; Troubleshoot complex issues; Resolve complex issues
What They're Looking For.
Must Have
Associate's degree and 7 years' experience or Bachelor's degree and 5 years' experience or 9 years' combined education/work experience, 5+ years Encompass Administration, 5+ years building Input Forms, 5+ years creating Business Rules, 5+ years Mortgage Industry experience, Encompass Administrator Certification, Expert proficiency in Encompass or LOS, Robust understanding of loan lifecycle, Advanced knowledge of lending regulations, Experience designing system integrations, Problem-solving skills, Interpersonal skills
Nice to Have
Expert analytical skills, Experience in Agile environments, Manage multiple complex projects, Organizational skills, Time management skills, Advanced written communication skills, Advanced verbal communication skills, Experience presenting to stakeholders, Experience influencing stakeholders, Experience mentoring junior team members
What You'll Do.
Design change requests
Implement Encompass settings
Implement input forms
Implement business rules
Administer loan programs
Administer disclosures
Administer eFolder settings
Administer HMDA support
Administer investor suspense
Administer servicing transfers
Evaluate Encompass configurations
Evaluate integrations
Identify process improvements
Drive process improvements
Ensure system updates
Serve as escalation point
Handle complex system issues
Handle troubleshooting requests
Develop platform solutions
Oversee multisystem configurations
Drive system lifecycle strategy
Ensure platform stability
Ensure platform resiliency
Ensure platform scalability
Ensure platform health
Lead performance monitoring
Optimize system performance
Define improvement strategies
Enhance system reliability
Enhance system efficiency
Partner with .NET teams
Design API integrations
Support API integrations
Design data exchange processes
Support data exchange processes
Stay current on Encompass
Stay current on initiatives
Stay current on patterns
Serve as technical thought leader
Mentor junior team members
Partner with Product Owners
Partner with business stakeholders
Translate requirements
Influence stakeholders
Implement scalable solutions
Implement sustainable solutions
Create communication materials
Ensure system solutions align
Lead mitigation strategies
Maintain adherence to standards
Lead incident response
Ensure timely resolution
Ensure root cause remediation
Implement long-term solutions
Prevent recurring issues
Improve platform stability
How You'll Work.
Team & Collaboration
Partner with technology leadership; Partner with business leadership; Partner with .NET teams; Partner with technical teams; Partner with Product Owners; Partner with business stakeholders
Communication Scope
Technical documentation; Communication materials
Process & Methodology
Agile environments
Full Job Description
# **Overview:** The Senior Encompass Administrator is a key member of M&T Mortgage LOS team. You’ll help the business succeed utilizing your technical skill set, mortgage experience, and a thorough understanding of the LOS system. Encompass and its supporting team provide the platform to accomplish critical business processes and are essential to the company’s day-to-day operations. Additionally, this role serves as a strategic platform leader responsible for designing, implementing, and optimizing scalable, secure, and high-performing LOS solutions. Acting as a subject matter expert, you will drive system enhancements, oversee complex integrations, and partner closely with technology and business leadership to advance platform capabilities while maintaining regulatory and risk standards. ## ## **Primary Responsibilities** ### **Encompass Administration & Platform Management** * Design and implement approved change requests, including Encompass settings, input forms (basic and advanced), and business rules. * Administer and maintain loan programs, disclosures, eFolder settings, HMDA support, investor suspense requests, and servicing transfers. * Evaluate Encompass configurations, integrations, and workflows to identify and drive process improvements. * Ensure system updates are implemented without negatively impacting platform stability or performance. * Serve as an escalation point for complex system issues and troubleshooting requests. ### **Strategy, Design, and Optimization** * Develop and oversee scalable platform solutions and advanced multisystem configurations that optimize workflows and improve efficiency. * Drive system lifecycle strategy, ensuring stability, resiliency, scalability, and long-term platform health. * Lead performance monitoring and optimization efforts to ensure peak system functionality. * Define and implement continuous improvement strategies to enhance system reliability and efficiency. ### **Integration & Technical Leadership** * Partne
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