NICE
education
SeniorEducationProfessional
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Education Professional at NICE. Skills: instructional design, eLearning development, product training. designing and developing engaging eLearning content focused on product training. create high-quality courses that build in-depth product knowledge and practical skills”
What You'll Achieve.
drive product skills; enable rapid product proficiency; enhance development efficiency; maintain consistency; improve overall content quality; achieve business objectives
Industry & Context.
What They're Looking For.
Must Have
At least 4 years of experience in instructional design, specializing in eLearning development for product training within the software industry., proficiency in instructional design methodologies and tools such as Articulate Storyline, Camtasia, or similar., Proven experience with designing and developing eLearning courses and video tutorials., written and verbal communication skills., Ability to collaborate effectively with experts and cross-functional teams globally and manage multiple projects simultaneously., Demonstrated ability to independently learn and attain proficiency in new software developments, evolving training methodologies, and tools., Excellent task and time management skills and ability to work with urgency and with minimal supervision., Self-motivated professional and team player., A positive "Can-Do" attitude with a passion for training and learning.
Nice to Have
Bachelor’s degree in Instructional Design, Educational Technology, Communications, or a related field., Experience in customer success/support/implementation in a software company., Experience in the SaaS industry., Experience with the contact center environment and technology., Experience with Cornerstone OnDemand Learning Management Systems (LMS).
What You'll Do.
designing and developing engaging eLearning content focused on product training
create high-quality courses that build in-depth product knowledge and practical skills
Design customer-facing eLearning courses and programs on our NICE CXone platform that are interactive
and role-based to enhance the learning experience and drive product skills.
Create eLearning content from scratch and update existing content for new product releases based on product training requirements.
Manage multiple projects while meeting deadlines and ensuring quality through course design
and content production.
Work closely with product experts and SMEs to gather knowledge on product features and use cases
and then translate this information into accessible
learner-friendly content.
Manage review and feedback processes with SMEs to ensure suitability
and clarity of content.
Become proficient in NICE CXone platform to translate complex software features into intuitive learning experiences that enable rapid product proficiency.
Develop learning journeys that guide users from onboarding through advanced product capabilities.
Leverage AI tools for research
and workflow optimization to enhance development efficiency
and improve overall content quality.
Design and develop internal enablement eLearning for engineers (implementation
translating technical workflows and architecture concepts into practical
task-based learning modules.
Provide support and instructional design guidance to content creators across the organization
helping them produce high-quality educational materials.
Support business needs by curating
and delivering learning programs for both internal and external audiences.
Upload and maintain eLearning videos
and programs on the Learning Management System (LMS).
How You'll Work.
Team & Collaboration
Collaborating with global SMEs; Ability to collaborate effectively with experts and cross-functional teams globally; Collaborate with global teams and stakeholders to achieve business objectives and ensure alignment across projects.
Communication Scope
written and verbal communication skills
Process & Methodology
Manage multiple projects while meeting deadlines, Excellent task and time management skills
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? You will play a key role as a member of the training development team at NiCE , designing and developing engaging eLearning content focused on product training. Collaborating with global SMEs, you’ll create high-quality courses that build in-depth product knowledge and practical skills. The ideal candidate brings strong instructional design expertise, proficiency with eLearning tools, the ability to quickly gain product knowledge, and creativity to craft impactful learning that helps customers, partners, and internal teams gain confidence and proficiency quickly. How will you make an impact? Design customer-facing eLearning courses and programs on our NICE CXone platform that are interactive, engaging, and role-based to enhance the learning experience and drive product skills. Create eLearning content from scratch and update existing content for new product releases based on product training requirements. Manage multiple projects while meeting deadlines and ensuring quality through course design, storyboarding, scriptwriting, and content production. Work closely with product experts and SMEs to gather knowledge on product features and use cases, and then translate this information into accessible, learner-friendly content. Manage review and feedback processes with SMEs to ensure suitability, accuracy, relevance, quality, and clarity of content. Become proficient in NICE CXone platform to translate complex software features into intuitive learning experiences that enable rapid product proficiency. Develop learning journeys that guide users from onboarding through advanced product capabilities. Leverage AI tools for research, content drafting, summari
Applying for this Senior Education Professional role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about NICE?
Real rants from real employees. Read before you apply.