NICE
SeniorEducationProfessional
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Education Professional at NICE. Skills: LMS-driven processes, customer communication, core coordination activities, operational accuracy, independent handling of requests, excellent written communication, ownership of key activities, registrations, certifications, scheduling, reporting, gap analysis. Support global training operations through LMS-driven processes, customer communication, and core coordination activities. Support global customers, partners, and internal teams with training”
What You'll Achieve.
operational accuracy; high data quality and consistency within the LMS and related systems; smooth execution
Industry & Context.
solution-oriented approach
Ability to support a global user base across time zones
What They're Looking For.
Must Have
5 to 7 years experience, Bachelor’s degree preferred, or equivalent experience in training operations, administration, or a related field, Hands-on experience working with a Learning Management System (LMS) in an operational or administrative role, Ability to work independently in an LMS-driven environment and other operational systems, attention to detail and operational accuracy, Excellent written communication skills in English, organizational and time-management skills, Ability to collaborate effectively with cross-functional teams, Proactive and solution-oriented approach, Ability to manage multiple requests in a structured, process-driven, and fast-paced environment, Openness to process improvements and adoption of automation or AI-assisted tools, Willingness to learn new systems and adapt to evolving processes, Proficiency in Microsoft Office, especially Excel, Ability to support a global user base across time zones
Nice to Have
Experience with Cornerstone (CSOD) or similar enterprise LMS is a advantage
What You'll Do.
Support global training operations through LMS-driven processes
customer communication
and core coordination activities
Support global customers
and internal teams with training registrations and related queries
Manage end-to-end training coordination
including scheduling classes
and user training records in the LMS
Respond to LMS-related queries such as account status
and routine administrative tasks
Independently manage shared inbox requests with clear
professional written communication
Actively promote relevant training programs and communicate suitable portfolio options to customers and stakeholders
Generate operational reports and support training gap analysis for customers and internal stakeholders
Maintain high data quality and consistency within the LMS and related systems
Collaborate with Training Delivery teams to plan and schedule sessions for smooth execution
Take proactive ownership of tasks
Contribute to process improvements and adoption of automation and AI-assisted tools
How You'll Work.
Team & Collaboration
cross-functional coordination; collaborate with Training Delivery teams; collaborate effectively with cross-functional teams
Communication Scope
excellent written communication skills in English; clear, professional written communication
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Senior Education professional supports global training operations through LMS-driven processes, customer communication, and core coordination activities. The role requires strong operational accuracy, independent handling of requests, excellent written communication, and ownership of key activities such as registrations, certifications, scheduling, reporting, and gap analysis. The coordinator is expected to work comfortably in a system-driven environment and contribute to ongoing process improvements, including the adoption of automation and AI-enabled solutions How will you make an impact? Support global customers, partners, and internal teams with training registrations and related queries. Manage end-to-end training coordination, including scheduling classes, enrolments, approvals, prerequisites, and user training records in the LMS. Respond to LMS-related queries such as account status, access issues, and routine administrative tasks. Independently manage shared inbox requests with clear, professional written communication. Actively promote relevant training programs and communicate suitable portfolio options to customers and stakeholders. Generate operational reports and support training gap analysis for customers and internal stakeholders. Maintain high data quality and consistency within the LMS and related systems. Collaborate with Training Delivery teams to plan and schedule sessions for smooth execution. Take proactive ownership of tasks, requests, and follow-ups. Contribute to process improvements and adoption of automation and AI-assisted tools. Have you got what it takes? Experience: 5 to 7 years Bachelor’s degree preferred, or equi
Applying for this Senior Education Professional role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about NICE?
Real rants from real employees. Read before you apply.